Remote Customer Support and Onboarding Intern
A growing organization, Credisure, is seeking a Customer Support and Onboarding Intern to join its Customer Experience team. This is a remote opportunity designed for individuals interested in building a career in customer support, client engagement, or community management. The role offers a monthly benefit of 70000 naira with an additional 10000 naira data incentive.
The intern will serve as the first point of contact for customers across channels such as WhatsApp, Instagram, and LinkedIn. Responsibilities include responding to inquiries in a timely and professional manner, engaging and following up with leads, and making outbound calls to provide information and support conversions. The role also involves onboarding new users, ensuring a smooth and welcoming experience, and tracking customer interactions and feedback to improve service delivery. Collaboration with the team to enhance processes and overall customer experience is expected.
Applicants should possess strong written and verbal communication skills and be comfortable engaging customers through calls and digital platforms. A basic understanding of social media tools, good organizational skills, attention to detail, and a willingness to learn are essential. Candidates with prior experience in customer support, sales, or community management, as well as an interest in technology or startups, will have an added advantage.
This opportunity provides hands on experience, exposure to real business operations, and mentorship in customer experience strategy and tools.
Interested candidates should send their CV and a brief introduction to hr@credisure.ng
