Vacancy at Access Bank Plc
📢 Job Opportunity: Assistant Head of Operations – Retail Banking
Organization: Access Bank Plc
📍 Location: Nasarawa
💼 Job Type: Full-time (On-site)
🕒 Experience Required: 4–5 years
🧩 Role Overview
The Assistant Head of Operations will support branch operations to ensure:
- Efficient service delivery
- Strong cash and risk management
- Excellent customer experience
- Smooth ATM and transaction operations
You’ll also act as a key support to the Head of Operations and step in when needed.
🔑 Key Responsibilities
🏦 Operations & Service Delivery
- Ensure compliance with service standards & SLAs
- Supervise frontline staff (tellers, operations team)
- Handle end-of-day reconciliation and reporting
💳 Cash & Transaction Management
- Manage vault, bulk cash, and till balances
- Monitor ATM uptime and reconciliation
- Ensure compliance with CBN regulations and internal controls
🤝 Customer Experience & Sales
- Drive customer satisfaction and feedback systems
- Cross-sell banking products
- Support migration to digital banking channels
📊 Compliance & Reporting
- Ensure accurate documentation and transaction processing
- Maintain regulatory compliance and audit readiness
- Prepare management and operational reports
🎓 Requirements
📘 Education
- Bachelor’s degree (any discipline)
- Master’s in Banking/Accounting = advantage
💼 Experience
- Minimum 4–5 years in banking or financial services
- Strong background in banking operations
🛠️ Skills Needed
- Strong leadership & team management
- Customer service & relationship management
- Analytical and problem-solving skills
- Cash handling and operational control expertise
- Communication & negotiation skills
⭐ Ideal Candidate Profile
You’ll stand out if you:
- Have hands-on branch operations experience
- Understand retail banking strategy & customer segmentation
- Can manage pressure and multiple priorities
- Show leadership and initiative
📝 How to Apply
Apply directly via the official job portal:
⚠️ Quick Insight
This role is mid-level to senior. To increase your chances:
- Highlight experience in cash management, reconciliation, and compliance
- Show examples of team supervision and leadership
- Demonstrate results in improving branch operations or customer service
