Job at WorkAtlas Consult

HIRING

CLIENT EXPERIENCE ASSOCIATE

Recruiting Firm: WorkAtlas Consult

Location: Zoo Road, Kano

Job Type: Full-time

Work Mode: On-site, Monday – Friday

Experience: 1–3 years

Salary: ₦170,000 – ₦190,000 gross monthly

Application Deadline: 7 October 2026

ABOUT THE ROLE

WorkAtlas Consult is seeking a Client Experience Associate to provide an exceptional client experience while supporting smooth day-to-day workspace operations.

The role combines customer service, administrative support, facility coordination and client account management.

KEY RESPONSIBILITIES

1. Serve as the first point of contact for clients, visitors and prospective members.
2. Manage client onboarding, workspace allocation and account administration.
3. Build strong client relationships by responding promptly to enquiries and resolving issues.
4. Coordinate billing, invoicing and account updates.
5. Maintain accurate records of contracts, memberships and renewals.
6. Ensure offices and shared spaces meet presentation and operational standards.
7. Coordinate workspace setup, meeting room bookings and client requests.
8. Monitor and report facility issues relating to equipment, utilities, connectivity and maintenance.
9. Coordinate with janitorial staff, security personnel, vendors and building management.
10. Conduct workspace tours for prospective clients.
11. Support client retention and occupancy goals.
12. Prepare operational reports and support the Community Manager.

REQUIREMENTS

Applicants should have:

1. A Bachelor’s degree in Business Administration, Hospitality Management, Mass Communication, Marketing or a related field.
2. 1–3 years of experience in customer service, client relationship management, hospitality or administrative support.
3. Proficiency in Microsoft Office Suite.
4. Experience with CRM systems or office management software is an added advantage.

BENEFITS

1. Medical insurance for self and spouse.
2. Monthly airtime allowance.
3. Pension contributions.
4. Accident and life insurance cover.
5. Career development and training opportunities.

HOW TO APPLY

Interested and qualified candidates should send an updated CV to:

careers@workatlasconsult.com

Email Subject: Client Experience Associate

Application Deadline: 7 October 2026