Implementation Officer – Moniepoint Inc. In south south Nigeria

Implementation Officer – Moniepoint Inc.

📍 Location: Delta & Rivers (Hybrid)

About Moniepoint

Moniepoint is Africa’s all-in-one financial ecosystem offering payment, banking, credit, and business management tools.

• Processed $182 billion in 2023
• Nigeria’s largest merchant acquirer
• Mission: Financial happiness for everyone, everywhere

Job Title:

 Implementation Officer

Reports To: Lead, Onboarding

Job Purpose

You will ensure successful onboarding and adoption of Moniebook POS for retail customers.

Your role is to guide customers through their first 30–60 days, helping them integrate the system into daily operations. You act as the bridge between sales and customer success, ensuring strong adoption, retention, and long-term value.

Key Responsibilities

1. Onboarding Execution

• Design and implement onboarding plans
• Define timelines, milestones, and success metrics

2. Product Setup

• Guide customers through POS configuration
• Align setup with business workflows

3. Training & Enablement

• Deliver engaging training sessions (1-on-1 & group)
• Teach features, workflows, and best practices

4. Adoption Monitoring

• Track usage, transactions, and feature adoption
• Identify at-risk customers and intervene

5. Relationship Management

• Build trust-based customer relationships
• Provide responsive and empathetic support

6. Issue Resolution

• Troubleshoot onboarding challenges
• Escalate technical issues when necessary

7. Documentation

• Maintain CRM records and onboarding progress
• Document FAQs and onboarding improvements

8. Account Manager Handoff

• Ensure smooth transition after onboarding
• Share customer insights and usage patterns

9. Feedback & Insights

• Collect feedback and feature requests
• Share insights with Product & Account teams

Qualifications

Required

• 2–4 years experience in:
  • Customer onboarding
  • Customer success
  • Implementation / account management
• Experience in SaaS, POS, or retail tech (preferred)
• Strong communication & presentation skills
• Analytical and problem-solving ability
• Customer-first mindset
• Highly organised and detail-oriented
• Technical proficiency
• Bachelor’s degree (or equivalent experience)

Preferred

• Experience creating training materials
• Knowledge of customer success frameworks
• Must be based around:
  • Rivers: Obio/Akpor, East-West Road, Iwofe, Ada George
  • Delta: Warri, Effurun, Ekpan, Asaba, Okpanam, Agbor

About You

• Customer-focused and results-driven
• Strong communicator and trainer
• Empathetic and patient
• Structured but adaptable
• Persistent problem-solver
• Collaborative team player
• Comfortable in fast-paced environments
• Proactive and takes initiative

What Success Looks Like

• 90%+ activation within 30–60 days
• Customers go live within 1–2 weeks
• Adoption of at least 3 core features
• 4.5+ onboarding satisfaction rating
• <5% churn within first 90 days
• Smooth handoffs to Account Managers
• Contributions to onboarding improvements

What You’ll Get

• People-first culture
• Learning & development opportunities
• Competitive salary + benefits (pension, health insurance, bonus)

Hiring Process

1. Recruiter screening
2. Hiring team interview
3. Executive interview

Apply Here

https://job-boards.eu.greenhouse.io/moniepoint/jobs/4828024101