Implementation Officer – Moniepoint Inc. in south west states

Implementation Officer – Moniepoint Inc.

📍 Location: Ogun & Oyo (Hybrid)

About Moniepoint

Moniepoint is Africa’s all-in-one financial ecosystem providing payment, banking, credit, and business tools.

• Processed $182 billion in 2023
• Nigeria’s largest merchant acquirer
• Mission: Financial happiness for everyone, everywhere

Job Title:

 Implementation Officer

Reports To: Lead, Onboarding

Job Purpose

You will drive successful onboarding and adoption of Moniebook POS for retail customers.

Your role is to guide customers through their first 30–60 days, helping them fully integrate the system into their operations. You act as the bridge between sales and long-term customer success, ensuring strong adoption and retention.

Key Responsibilities

1. Onboarding Execution

• Design and implement onboarding plans
• Set milestones, timelines, and success metrics

2. Product Setup

• Guide customers through POS configuration
• Align setup with their business workflows

3. Training & Enablement

• Conduct engaging training (1-on-1 & group)
• Teach features, workflows, and best practices

4. Adoption Tracking

• Monitor usage, transactions, and engagement
• Identify low-usage customers and intervene

5. Relationship Management

• Build strong, trust-based relationships
• Provide responsive, empathetic support

6. Issue Resolution

• Troubleshoot onboarding challenges
• Escalate technical issues appropriately

7. Documentation

• Maintain CRM records and onboarding progress
• Document FAQs and best practices

8. Handoff to Account Managers

• Ensure smooth transition post-onboarding
• Share customer insights and usage data

9. Feedback & Insights

• Collect customer feedback and feature requests
• Share insights with Product & Account teams

Qualifications

Required

• 2–4 years experience in:
  • Customer onboarding
  • Customer success
  • Implementation / account management
• Experience with SaaS, POS, or retail tech (preferred)
• Strong communication & presentation skills
• Analytical and problem-solving ability
• Customer-first mindset
• Highly organised and detail-oriented
• Technical proficiency with software tools
• Bachelor’s degree (or equivalent experience)

Preferred

• Experience creating training materials
• Knowledge of customer success methodologies
• Must be based around:
  • Ibadan (Iwo Road, Gbagi, Moniya, Ojoo)
  • Abeokuta

About You

• Customer-obsessed and results-driven
• Strong communicator and trainer
• Empathetic and patient
• Structured but flexible
• Persistent problem-solver
• Team-oriented and collaborative
• Thrives in fast-paced environments
• Proactive and takes ownership

What Success Looks Like

• 90%+ activation within 30–60 days
• Customers go live within 1–2 weeks
• Adoption of at least 3 core features
• 4.5+ onboarding satisfaction score
• <5% churn within first 90 days
• Smooth, high-quality handoffs
• Continuous improvement contributions

What You’ll Get

• People-first culture
• Strong learning & development environment
• Competitive salary + benefits (pension, health insurance, bonus)

Hiring Process

1. Recruiter screening
2. Hiring team interview
3. Executive interview

Apply Here

https://job-boards.eu.greenhouse.io/moniepoint/jobs/4827952101