Client Responsiveness and Accountability Mechanism Assistant – International Rescue Committee (IRC)
Client Responsiveness and Accountability Mechanism Assistant – International Rescue Committee (IRC)
International Rescue Committee is a leading international humanitarian organization that responds to some of the world’s most severe crises. Founded in 1933, the organization provides life-saving assistance and long-term support to people affected by conflict, disasters, and displacement. Operating in over 40 countries, IRC works to restore safety, dignity, and hope to vulnerable populations.
IRC Nigeria is currently recruiting for the position of Client Responsiveness and Accountability Mechanism Assistant to strengthen its community engagement and accountability systems in Borno State.
Job Title:
Client Responsiveness and Accountability Mechanism Assistant
Location: Maiduguri, Borno State
Employment Type: Full-time
Job Requisition ID: JR00002960
Reports to: Client Responsiveness and Accountability Mechanism Officer
Application Deadline: 20 April 2026
Job Overview
The Client Responsiveness and Accountability Mechanism Assistant will support the implementation of IRC’s Community Accountability Feedback Mechanisms. The role focuses on receiving, documenting, and managing feedback and complaints from communities where IRC operates, ensuring that services remain responsive, transparent, and accountable.
The position plays a critical role in facilitating communication between communities and IRC program teams, ensuring that feedback is properly recorded, analyzed, and addressed in line with humanitarian accountability standards such as the Core Humanitarian Standards and Humanitarian Accountability Partnership principles.
Key Responsibilities
1. Community Feedback and Accountability
- Receive and document feedback and complaints through toll-free telephone systems and other feedback channels
- Ensure confidentiality and proper handling of all information received
- Maintain up-to-date knowledge of IRC programs and operational areas
- Respond to inquiries within assigned mandate and escalate issues as required
- Summarize feedback and share with relevant program teams for action
- Participate in learning sessions, meetings, and accountability discussions
2. Data Management and Reporting
- Conduct preliminary analysis of feedback and complaints
- Prepare reports and summaries for internal use
- Ensure secure and systematic documentation of all feedback records
3. Hotline and Feedback System Management
- Maintain functionality of the toll-free system and ensure continuous service availability
- Monitor and manage suggestion boxes and other feedback tools
- Report and follow up on technical issues related to feedback systems
- Promote awareness of accountability mechanisms among target communities
4. Capacity Building and Support
- Train staff and partners on accountability mechanisms and reporting processes
- Support program teams in understanding project indicators and feedback integration
- Assist in training field staff and enumerators for data collection
Qualifications and Requirements
- Minimum of a Diploma in Communication or a related field
- At least 1 year of experience managing complaint or feedback mechanisms
- Experience in development or humanitarian work is an added advantage
Skills and Competencies
- Strong data collection, analysis, and report writing skills
- Proficiency in Microsoft Office tools including Word, Excel, and Outlook
- Excellent communication and interpersonal skills
- Ability to work effectively in a diverse team environment
- Strong commitment to confidentiality and ethical standards
- Passion for humanitarian and community-focused work
How to Apply
Interested and qualified candidates should apply via the official IRC recruitment portal:
This position offers an opportunity to contribute to strengthening accountability systems and ensuring that community voices are heard and integrated into humanitarian programming, ultimately improving service delivery and impact.
