Customer Service Job at OPay

JOB VACANCY AT OPAY

Position: Customer Service Professional
Location: Lagos, Nigeria
Employment Type: Not specified

OPay, a leading financial technology company, is seeking smart, results-oriented and customer-focused individuals to fill the position of Customer Service Professional.

Applicants must be fluent in at least one of the following languages: Igbo, Hausa or Yoruba.

JOB SUMMARY

The successful candidate will serve as the first point of contact for customers, handling enquiries, resolving complaints and providing accurate information about OPay’s products and services across multiple communication channels.

KEY RESPONSIBILITIES

Handle customer enquiries and complaints promptly and professionally.

Provide accurate information about digital financial services and payment products.

Resolve customer issues and ensure a positive customer experience.

Maintain accurate customer records and documentation.

Use CRM systems, ticketing tools and customer support platforms to manage requests.

Contribute to customer satisfaction, retention and brand loyalty.

REQUIREMENTS

Bachelor’s degree or Higher National Diploma (HND) in any relevant discipline.

Minimum of 1–3 years of experience in customer service, customer experience, contact centre or call centre operations.

Fluency in at least one of these languages: Igbo, Hausa or Yoruba.

Knowledge of digital payments, electronic transactions, mobile banking and fintech products.

Familiarity with CRM systems, ticket management tools and customer support platforms.

Experience in fintech, banking, financial services, telecommunications or e-commerce is an advantage.

REQUIRED SKILLS

Excellent communication and interpersonal skills.

Customer focus and empathy.

Problem-solving and critical-thinking abilities.

Attention to detail and emotional intelligence.

Conflict resolution, professionalism and integrity.

HOW TO APPLY

Interested and qualified candidates should complete the online application form using the link below:

Application link

Qualified applicants will be contacted.