PalmPay is Hiring Agent Support Officer (ASO)
🚀 PalmPay is Hiring: Agent Support Officer (ASO)
Location: Multiple States (Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, Port Harcourt)
Job Type: Contract
Level: Entry Level
💼 Job Summary
PalmPay is hiring Agent Support Officers (ASO) to manage after-sales support for POS devices at repair centers.
You’ll be responsible for receiving agents/merchants, diagnosing device issues, creating service tickets, coordinating repairs or replacements, and ensuring devices are returned correctly.
🔑 Key Responsibilities
- Receive and attend to agents/merchants for POS repairs or replacements
- Verify user and device details (ID, serial number, ownership, etc.)
- Inspect and diagnose POS faults (battery, printer, network, software, etc.)
- Create and manage after-sales tickets accurately
- Coordinate with technicians and warehouse teams
- Track, label, and safeguard all devices
- Test repaired/replaced devices before return
- Maintain daily records and reports
- Escalate issues like delays, fraud risks, or discrepancies
✅ Requirements
- OND / HND / Bachelor’s Degree
- Experience in customer service, POS support, fintech, or similar roles is a plus
- Basic knowledge of POS devices and troubleshooting
- Good communication and interpersonal skills
- Strong attention to detail and record-keeping
- Ability to use Excel/Google Sheets and internal systems
- Ability to work in a fast-paced environment
📊 Performance Metrics
- Ticket accuracy and closure rate
- Device handling and return accuracy
- Daily reporting quality
- Customer satisfaction and complaint rate
🤝 Work Environment
You’ll collaborate with technicians, warehouse teams, sales/BD teams, customer service, and agents/merchants to ensure smooth after-sales operations.
📌 Apply Now
👉 Link
📢 Share with someone looking for an entry-level fintech opportunity!
