Job Vacancy: Commercial Relationship Management Officer (CRMO) at Wema Bank

Job Vacancy: Commercial Relationship Management Officer (CRMO)

Employment Type: Full-Time

Department: ABO – DM

Job Locations

Kano State
Lagos State
Ekiti State

About the Role

Wema Bank Plc is seeking qualified and results-driven Commercial Relationship Management Officers to join its sales team. The successful candidates will be responsible for building and maintaining strong commercial customer relationships, driving business growth, managing risks, and delivering excellent customer service while supporting the Bank’s commercial banking objectives.

Key Responsibilities

Sales & Business Development

Execute branch commercial sales strategies aligned with local market conditions to achieve sales targets.
Drive customer acquisition and grow commercial banking volumes through account opening and cross-selling of products.
Develop and manage existing commercial relationships while sourcing new business opportunities.
Conduct sales presentations and frequent market engagements with prospective clients.
Coordinate sales activities with marketing initiatives to optimize business outcomes.
Convert service recovery cases into sustainable business opportunities and retain customer loyalty.
Provide market feedback to sales teams and product managers for product improvement and development.

Risk Management & Compliance

Identify and manage acceptable lending risks in line with the Bank’s risk appetite.
Ensure strict adherence to KYC, AML, and internal compliance policies to minimize fraud and losses.
Conduct collateral and credit risk analysis in accordance with bank policies.
Ensure all customer and loan documentation is valid, complete, and properly maintained.
Resolve customer complaints in line with the Bank’s complaint resolution framework.

Financial Management & Credit Analysis

Analyze financial statements, cash flow forecasts, and other financial reports.
Perform pre-qualification and credit risk assessments in line with the Bank’s credit culture.
Support the growth of deposits, loans, and overdrafts to improve branch profitability.
Assist Branch Managers in preparing credit proposals and deposit funding documentation.
Negotiate contracts and respond to customer inquiries on credit terms, pricing, and products.

Customer Service & Relationship Management

Deliver and maintain high customer service standards at all times.
Provide tailored financial solutions through appropriate service channels.
Maintain consistent communication with clients, offering portfolio updates and financial guidance.
Act as a trusted advisor, addressing customer needs and resolving concerns efficiently.
Promote and educate customers on the Bank’s products and services.

People & Team Collaboration

Collaborate effectively with branch teams to ensure seamless service delivery.
Demonstrate strong leadership, teamwork, and adherence to corporate values.
Support a positive, proactive, and compliant workplace culture.

Qualifications & Skills

Education: Minimum of a First Degree in any discipline (additional qualifications are an advantage)
Experience: 3–10 years of relevant experience in Sales and Marketing
Professional Certification: CIBN certification is required
Digitally savvy with strong analytical skills
Excellent communication and interpersonal abilities
Strong customer service orientation
Strategic thinking and problem-solving skills
Ability to work collaboratively and lead when required

Benefits

Wema Bank offers a competitive and employee-focused benefits package, including:

Comprehensive healthcare coverage (including elderly care for one parent)
Paid parental leave (maternity and paternity)
Year-end bonus (13th-month salary)
Competitive salary and leave allowance
Profit-sharing opportunities
Company events, team-building, and networking opportunities
Supportive work environment promoting work–life balance

About Wema Bank

Wema Bank Plc is Nigeria’s pioneer of Africa’s first fully digital bank, ALAT, and one of the country’s most resilient financial institutions. With decades of experience, Wema Bank continues to deliver innovative financial solutions while supporting individuals, families, and businesses to achieve their financial goals.

🌐 Website: https://www.wemabank.com

How to Apply

Interested and qualified candidates should apply via the links below: