Implementation Officer – Moniepoint Inc. In Kano

Implementation Officer – Moniepoint Inc.

📍 Location: Kano (Hybrid)

About Moniepoint

Moniepoint is Africa’s all-in-one financial ecosystem, delivering payment, banking, credit, and business management solutions.

• Processed $182 billion in 2023
• Nigeria’s largest merchant acquirer
• Mission: Financial happiness for everyone, everywhere

Job Title:

 Implementation Officer

Reports To: Lead, Onboarding

Job Purpose

The Implementation Officer drives successful onboarding and adoption of Moniebook POS for retail customers.

You will act as the customer’s primary guide during their first 30–60 days—helping them set up, understand, and fully utilize the platform. Your role bridges sales and long-term customer success, ensuring customers become active, confident users.

Key Responsibilities

1. Onboarding Program Execution

• Design and execute tailored onboarding plans
• Define milestones, timelines, and success metrics

2. Product Setup & Configuration

• Guide customers through Moniebook POS setup
• Align product configuration with business workflows

3. Training & Enablement

• Deliver live training sessions (1-on-1 and group)
• Educate users on features, workflows, and best practices

4. Adoption Monitoring

• Track usage, transactions, and feature adoption
• Identify low-engagement users and provide support

5. Relationship Management

• Build strong, trust-based relationships with customers
• Provide responsive and empathetic support

6. Issue Resolution

• Troubleshoot technical and user issues
• Escalate complex problems while managing expectations

7. Documentation & Knowledge Sharing

• Record onboarding progress and interactions in CRM
• Document common issues and best practices

8. Account Manager Handoff

• Ensure smooth transition after onboarding
• Share insights on customer goals and usage

9. Feedback & Product Insights

• Collect customer feedback and feature requests
• Share insights with Product and Account teams

Qualifications

Required

• 2–4 years experience in:
  • Customer onboarding
  • Customer success
  • Implementation or account management (preferably SaaS/POS)
• Strong communication and training skills
• Problem-solving and analytical ability
• Customer-first mindset
• Strong organisation and multitasking ability
• Technical aptitude with software tools
• Bachelor’s degree (or equivalent experience)

Preferred

• Experience creating training materials or documentation
• Knowledge of SaaS onboarding frameworks or customer success practices
• Must be based in Kano Central (Ibrahim Taiwo / Kwari)

About You

• Customer-obsessed and results-driven
• Excellent communicator and trainer
• Empathetic and patient
• Flexible but process-oriented
• Strong problem-solver
• Collaborative team player
• Thrives in fast-paced environments
• Proactive and takes ownership

What Success Looks Like

• 90%+ customers become active users within 30–60 days
• Customers go live within 1–2 weeks
• Adoption of 3+ key features
• 4.5+ onboarding satisfaction rating
• <5% churn within first 90 days
• Smooth handoff to Account Managers
• Continuous improvement contributions

What You’ll Get

• People-first culture
• Learning and development opportunities
• Competitive salary + pension + health insurance
• Annual bonus and additional benefits

Hiring Process

1. Recruiter screening
2. Hiring team interview
3. Executive interview

Apply Here

https://job-boards.eu.greenhouse.io/moniepoint/jobs/4827922101