Customer Support Associate (Remote)
💼 Customer Support Associate (Remote – Lagos) | Entry-Level Opportunity
Are you looking to start or grow your career in customer support within the fintech space? This is a great opportunity to join a fast-paced, high-impact team as a Customer Support Associate.
📍 Location:
Remote (Lagos-based)
💰 Salary:
NGN 350,000
🧑💻 Experience Level:
Entry-Level (0–2 years)
📌 Employment Type:
Full-Time
🔎 About the Role
As a Customer Support Associate, you will serve as the first point of contact for users across a range of financial products. You’ll guide customers through onboarding, transactions, virtual cards, and investment services—while resolving issues efficiently and delivering an excellent customer experience.
🛠️ Key Responsibilities
Customer Support & Issue Resolution
- Respond to customer inquiries across multiple channels
- Assist with onboarding, KYC verification, and account setup
- Support transactions (deposits, withdrawals, transfers, conversions)
- Troubleshoot virtual card issues and account-related concerns
- Explain compliance processes (AML, account holds, risk flags)
Product Support & Advisory
- Educate users on financial products, features, and risks
- Help interpret portfolio performance and resolve discrepancies
- Liaise with internal teams and third-party partners
Collaboration & Improvement
- Escalate complex issues and ensure follow-up
- Share insights to improve customer experience
- Contribute to support documentation and workflows
Performance & Compliance
- Meet SLA targets (response time, resolution time, CSAT)
- Handle sensitive data with strict compliance
- Manage high volumes (~100 inquiries daily) with professionalism
✅ Requirements
- 0–2 years experience (Fresh graduates encouraged)
- Strong problem-solving and critical thinking skills
- Excellent written communication (clear, empathetic English)
- High coachability and openness to feedback
- Ability to work in a fast-paced, high-accountability environment
- Comfortable learning new tools quickly
Bonus: Prior customer support experience (not required)
🌟 Ideal Candidate
You:
- See feedback as a tool for growth
- Balance empathy with process discipline
- Are eager to build strong foundational career skills
🎁 Benefits
- Remote-friendly work environment
- Health insurance
- Training & development budget
- Paid time off
- Team bonding events
- Clear growth opportunities
📥 How to Apply
🚀 Start your career in fintech and build in-demand customer support skills in a high-impact environment.
