New vacancy at Grassroot Lifesaving Outreach (LESGO)
Protection / Community Feedback Mechanism (CFM) Assistant – Adamawa
Grassroot Lifesaving Outreach (LESGO) is recruiting a qualified Protection / Community Feedback Mechanism (CFM) Assistant to support its humanitarian programs in Adamawa State.
📍 Job Details
- Location: Adamawa State
- Experience: Minimum 2 years
- Employment Type: Full-time
🌍 About LESGO
Founded in 2010, LESGO is a humanitarian organization committed to protecting dignity, supporting vulnerable populations, and strengthening humanitarian systems through partnerships with government and development agencies.
🎯 Position Summary
The Protection/CFM Assistant will support protection programming and accountability systems by:
- Identifying and responding to protection concerns
- Managing community feedback channels
- Ensuring safe, confidential complaint mechanisms
This role is key to promoting Accountability to Affected Populations (AAP) and safeguarding vulnerable communities.
🔑 Key Responsibilities
🛡️ Protection Case Management
- Identify, assess, and document protection concerns
- Facilitate referrals to service providers
- Follow up on cases to ensure appropriate support
- Maintain confidential case records
📞 Community Feedback Mechanism (CFM)
- Manage feedback channels (suggestion boxes, hotlines, help desks)
- Record and track complaints and feedback
- Ensure timely resolution and communication with beneficiaries
- Maintain accurate databases and logs
⚖️ Accountability & Safeguarding
- Promote AAP and beneficiary rights awareness
- Conduct sessions on PSEA, GBV, safeguarding, and complaint systems
- Report sensitive issues (e.g., abuse, fraud, GBV) promptly
📊 Reporting & Analysis
- Prepare weekly and monthly reports
- Analyze feedback trends and recommend improvements
- Maintain secure documentation systems
🤝 Coordination
- Work with community leaders, partners, and stakeholders
- Support field activities like PDMs and assessments
- Participate in coordination meetings
🎓 Qualifications
- Bachelor’s Degree or HND in:
- Social Work, Sociology, Psychology
- Community Development, Law, Public Health
- Development Studies, International Relations, or related field
- Certifications in Protection, GBV, Safeguarding, AAP, or PSEA (added advantage)
📊 Experience
- Minimum 2 years relevant experience in:
- Protection programming
- Safeguarding / accountability
- Community engagement / complaint mechanisms
- Experience with NGOs, UN, or humanitarian settings is highly desirable
🧠 Required Skills
- Strong understanding of Protection Principles & AAP
- Knowledge of GBV, Child Protection, PSEA/SEAH
- Excellent communication, listening, and counselling skills
- Ability to handle confidential information professionally
- Strong reporting, documentation, and analytical skills
- Familiarity with tools like KoboToolbox, ODK, CommCare (advantage)
- Fluency in English; knowledge of Hausa or local languages is a plus
🌟 Core Values
Candidates should demonstrate:
- Integrity & accountability
- Respect, diversity & inclusion
- Confidentiality & professionalism
- Teamwork & collaboration
- Commitment to humanitarian principles
⚖️ Equal Opportunity
Grassroot Lifesaving Outreach is an equal opportunity employer.
Women, persons with disabilities, and candidates from diverse backgrounds are strongly encouraged to apply.
The organization maintains zero tolerance for:
- Fraud and corruption
- Sexual exploitation and abuse (SEAH)
- Child abuse and misconduct
📩 How to Apply
Interested and qualified candidates should apply through the organization’s official recruitment process (link or email not provided — check official channels if available).
📢 Help share this opportunity to reach qualified candidates passionate about humanitarian protection and community accountability.
