Vacancies with GIG Logistics
Experience Center Agents Assessment
- Company: GIG Logistics
- Role: Experience Center Agent
- Location: Nationwide, Nigeria
Assessment Instructions:
- Kindly ensure that you fill in the correct details such as your email address, location and phone number.
- You are expected to answer all the questions, and they are compulsory.
- Once done with answering the questions, please click on the “Submit” button.
Minimum Requirements:
- Computer Literate
- Graduate
- Done with NYSC
Key Responsibilities:
- Provide guidance to walk-in customers on product and service offerings.
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Ensure visibility of shipment as they move through the network through the application of appropriate scans.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/service information related to delivery life cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
- Promote and cross-sell company products.
Hiring: Experience Center Agent
Location: Nationwide, Nigeria
Company: GIG Logistics
GIG Logistics is recruiting Experience Center Agents across Nigeria.
To Apply: Complete the application and assessment using the link provided below.
