Vacancy with emPLE Group
Customer Service Team Lead (Full-Time) – Lagos
📍 Location: Lagos, Nigeria
🏢 Company: emPLE Group
🧾 Job Summary
Are you an experienced customer service professional ready to lead and deliver excellence? This role involves supporting clients both telephonically and face-to-face, ensuring top-tier service delivery while adhering to business and compliance standards.
🔑 Key Responsibilities
📞 Client Service Delivery
- Provide support to customers and intermediaries (in-person & remotely)
- Handle client queries, claims, and policy updates
- Maintain accurate records and follow-ups
🤝 Relationship Building
- Build strong relationships with clients, brokers, and internal teams
- Manage customer interactions professionally
✅ Quality Assurance
- Ensure high service and compliance standards
- Perform quality checks on work
📊 Personal Effectiveness
- Manage workload efficiently
- Meet daily productivity and service targets
- Collaborate effectively with team members
🎯 Coaching & Mentorship
- Support and guide less experienced team members
📌 Requirements
- 🎓 Bachelor’s degree (or equivalent)
- 💬 Strong verbal & written communication skills
- 🧠 Excellent interpersonal & time management skills
- 💻 Proficiency in Microsoft Office (Word, Excel, Outlook)
- 📈 Minimum of 3 years’ experience in customer service (financial services preferred)
🚀 Why Apply?
- Opportunity to grow into leadership roles
- Work in a structured, compliance-driven environment
- Develop advanced client relationship and operational skills
🔗 Apply Here
⏰ Apply early to increase your chances!
