Vacancy at aiRecruitTalent
Customer Support Executive – Nigeria (Remote)
aiRecruitTalent is currently seeking a proactive and customer-focused Customer Support Executive to join its growing team. This is a fully remote opportunity open to candidates across Nigeria, offering a competitive salary and the chance to work in a fast-scaling tech environment.
About the Company
aiRecruitTalent is building the future of hiring—making recruitment smarter, faster, and more transparent. Through its AI-powered platform, the company helps organizations identify top talent while giving candidates better visibility into their application process.
Job Details
- Location: Nigeria (Fully Remote)
- Job Type: Full-time
- Salary: ₦6,000,000 – ₦8,000,000 per year + performance bonus
About the Role
This role combines customer care with problem-solving. The Customer Support Executive will be responsible for delivering seamless support experiences to users, ensuring they feel confident and satisfied while using the platform. The position involves engaging with recruiters, employers, and candidates across multiple touchpoints.
Key Responsibilities
- Provide timely and professional support via chat, email, and other channels
- Assist users with onboarding and navigating the platform
- Troubleshoot issues and escalate technical problems when necessary
- Maintain accurate records of customer interactions and resolutions
- Collaborate with Customer Success, Product, and Technical teams
- Help develop and update FAQs and knowledge base content
- Collect and share customer feedback to improve product experience
- Ensure every customer feels supported, valued, and heard
Requirements
- 1–4 years of experience in customer support or a related role
- Strong communication and interpersonal skills
- Excellent problem-solving ability and attention to detail
- Comfortable using digital tools and online support systems
- Ability to multitask and manage priorities in a remote setting
- Customer-first mindset with empathy and patience
- Interest in technology, recruitment, SaaS, or AI platforms (an added advantage)
What You’ll Get
- Competitive salary with performance-based bonuses
- Flexible remote work (work from anywhere in Nigeria)
- Home office support and company-provided equipment
- Learning and development opportunities
- Collaborative and supportive team culture
- Clear career growth path within a fast-growing tech company
Why Join aiRecruitTalent?
At aiRecruitTalent, customer support goes beyond answering questions—it’s about building trust and delivering meaningful user experiences. This is an excellent opportunity for individuals passionate about helping people, solving problems, and growing within a technology-driven organization.
How to Apply
Interested and qualified candidates should apply via the official job link below:
