Vacancies with Atmosfair in Kano
Call Center Agent (Clean Cook Stoves)
Organization: Atmosfair
📍 Location: Kano, Nigeria
📅 Experience Required: Minimum 1 year
💼 Employment Type: Full-time (Hybrid may apply)
🌍 Job Summary
Atmosfair is seeking a Call Center Agent to support customer engagement and drive adoption of the Save80 Clean Cookstove across Nigeria. The role focuses on outbound calls, customer onboarding, follow-ups, and post-sale verification while ensuring accurate and audit-ready data collection aligned with MRV (Monitoring, Reporting, and Verification) standards.
The position plays a key role in improving sales conversion, reducing customer drop-off, and strengthening climate impact reporting through reliable data management.
🔧 Key Responsibilities
- Conduct outbound and follow-up calls to prospective and existing customers
- Educate customers on clean cookstove benefits, including cost savings, health improvements, and environmental impact
- Support customer onboarding and explain installment payment processes
- Follow up on leads generated by field agents to improve conversion rates
- Ensure accurate documentation and MRV-compliant data entry
- Maintain high-quality customer relationships and engagement records
📊 Key Performance Indicators (KPIs)
- Daily number of calls completed
- Verification completion rate
- Data accuracy and completeness
- Customer satisfaction (CSAT)
- Payment follow-up success rate
- Conversion rate from sales calls
🎓 Requirements
- OND, NCE, or Bachelor’s degree
- Experience in call center, sales, or customer service is an advantage
- NGO or clean energy experience is a plus
- Strong communication skills (English required; Hausa/Yoruba/Igbo an advantage)
- Basic computer skills (Excel, CRM tools)
- Strong attention to detail and target orientation
💡 Personal Attributes
- High integrity and accuracy
- Customer-focused mindset
- Resilient and results-driven
- Strong listening and communication skills
- Comfortable working with scripts and structured workflows
Method of Application
Interested and qualified? Go to Atmosfair on tally.so to apply
Apply for Call Center Agent Role
📢 Call Center Team Lead (Clean Cook Stoves)
Organization: Atmosfair
📍 Location: Kano, Nigeria
💼 Employment Type: Full-time (Hybrid may apply)
🌍 Job Summary
The Call Center Team Lead will oversee operations supporting the Save80 Clean Cookstove programme, ensuring strong sales performance, customer retention, and accurate MRV-compliant data management.
The role is responsible for managing call center agents, improving conversion rates, supervising customer engagement quality, and ensuring reliable reporting for carbon and sustainability tracking.
🔧 Key Responsibilities
- Lead and manage daily call center operations
- Supervise agents and ensure performance targets are met
- Improve sales conversion and customer engagement quality
- Oversee installment tracking and payment follow-ups
- Ensure compliance with MRV data standards and reporting requirements
- Maintain CRM accuracy and operational reporting systems
- Provide coaching, training, and performance management for agents
📊 Key Performance Indicators (KPIs)
- Call quality and QA compliance
- Verification completion rate (MRV compliance)
- Customer satisfaction (CSAT)
- Agent productivity (calls per agent per day)
- Payment/collection efficiency
- Overall conversion rate
🎓 Requirements
- Bachelor’s degree in Business, Marketing, or related field
- 3–5 years call center or customer operations experience
- Experience managing 10–30 agents
- Strong CRM and Excel reporting skills
- Experience in fintech, telecoms, or energy access is an advantage
- Clean energy or carbon project experience is highly preferred
- Multilingual ability (Hausa, Yoruba, etc.) is an advantage
📩 Application Link
Method of Application
Interested and qualified? Go to Atmosfair on tally.so to apply
