Vacancies at TRIBEST CORPORATE SUPPORT LTD
JOB ALERT
CALL CENTRE AGENTS
RECRUITING FIRM: TRIBEST CORPORATE SUPPORT LTD
CLIENT: FOREMOST COMMERCIAL BANK IN NIGERIA
POSITIONS: CALL CENTRE AGENTS AND HAUSA OR IGBO SPEAKING CALL CENTRE AGENTS
LOCATIONS: KANO STATE AND LAGOS ISLAND
EMPLOYMENT TYPE: NOT SPECIFIED
APPLICATION DEADLINE: NOT SPECIFIED
ABOUT THE OPPORTUNITY
Tribest Corporate Support Ltd is recruiting Call Centre Agents on behalf of a leading commercial bank in Nigeria.
The successful candidates will provide professional customer support, respond to banking enquiries, assist customers with account and transaction-related issues and contribute to a seamless customer experience.
There are opportunities for both fluent English-speaking candidates and candidates who are fluent in Hausa or Igbo.
ROLE 1: ENGLISH-SPEAKING CALL CENTRE AGENT
LOCATION
Kano State or Lagos Island.
KEY RESPONSIBILITIES
- Handle inbound and outbound customer calls professionally.
- Respond to customer enquiries, transaction issues and account-related requests.
- Provide first-level support for online and mobile banking services.
- Assist customers with debit and credit card enquiries and account services.
- Accurately record customer interactions, enquiries and call details in the CRM system.
- Resolve customer issues within the scope of the role or escalate complex cases appropriately.
- Maintain banking confidentiality and comply with security and quality standards.
- Provide professional and courteous customer service at all times.
REQUIREMENTS
- Must be fluent in English.
- Must reside in Kano State or Lagos Island and be able to work from the selected location.
- Maximum age: 40 years.
- Minimum of BSc with Second Class Lower or HND with Upper Credit.
- Must have completed NYSC.
- Minimum of 1 year work experience.
- Basic computer skills.
- Good active listening and problem-solving abilities.
BENEFITS
Attractive salary.
HMO.
Pension.
APPLICATION LINK
APPLY FOR ENGLISH-SPEAKING CALL CENTRE AGENT
ROLE 2: HAUSA OR IGBO-SPEAKING CALL CENTRE AGENT
LOCATION
Kano State or Lagos Island.
KEY RESPONSIBILITIES
- Handle inbound and outbound calls professionally.
- Respond to customer enquiries, transaction issues and account requests.
- Provide first-level support for online and mobile banking services.
- Assist customers with debit and credit card enquiries and account services.
- Accurately record customer interactions and call details in the CRM system.
- Resolve customer issues or escalate cases where required.
- Maintain banking confidentiality, security protocols and quality standards.
- Deliver professional and customer-focused support.
REQUIREMENTS
- Must be fluent in Hausa or Igbo.
- Must reside in Kano State or Lagos Island and be able to work in the selected location.
- Maximum age: 40 years.
- Minimum of BSc with Second Class Lower or HND with Upper Credit.
- Must have completed NYSC.
- Minimum of 1 year work experience.
- Basic computer skills.
- Strong active listening and problem-solving abilities.
BENEFITS
Attractive salary.
HMO.
Pension.
APPLICATION LINK
APPLY FOR HAUSA OR IGBO-SPEAKING CALL CENTRE AGENT
ADDITIONAL APPLICATION INFORMATION
An application form was also provided for the Call Centre Agent recruitment with Kano State and Lagos Island listed in the application title.
CALL CENTRE AGENT APPLICATION FORM
WHO SHOULD APPLY
Qualified candidates who meet the educational, NYSC, age, experience and location requirements are encouraged to apply.
Candidates applying for the language-specific role should be fluent in either Hausa or Igbo.
Candidates applying for the English-speaking role should demonstrate strong English communication skills and the ability to provide professional customer support.
IMPORTANT NOTICE
Applicants should carefully review the requirements for their preferred role before submitting an application.
The roles are based in Kano State or Lagos Island, and candidates must be able to work from their selected location.
Application deadlines were not specified in the information provided.
