Job at Baobab Microfinance Bank Nigeria
📢 JOB VACANCY: CUSTOMER SERVICE OFFICER AT BAOBAB NIGERIA
Baobab Microfinance Bank Nigeria is inviting applications from qualified and motivated candidates for the position of Customer Service Officer within its Operations Department.
The successful candidate will support the smooth running of branch operations, contribute to branch profitability, and ensure that clients receive prompt, professional, and courteous service.
📌 POSITION DETAILS
Job Title: Customer Service Officer
Department: Operations
Reports To: Customer Service Supervisor
Grade Level: Officer
Organisation: Baobab Microfinance Bank Nigeria
Locations: Kofa Ruwa – Kano / Ibadan
Employment Type: Local Contract
Application Deadline: Friday, 14 August 2026
⚠️ Important: Applicants must currently reside in the location for which they are applying — Kano or Ibadan.
🏦 ABOUT BAOBAB NIGERIA
Baobab Microfinance Bank Nigeria is a financial services institution focused on empowering individuals and small businesses through innovative financial solutions.
The organisation provides products and services including savings, loans, and other financial solutions, with a strong focus on financial inclusion and sustainable growth.
🎯 ROLE SUMMARY
The Customer Service Officer will play an important role in ensuring efficient branch operations while providing clients with a positive and professional experience.
The successful candidate will attend to customers, provide information about suitable financial products, support credit and account processing, manage cash and till-related activities, maintain accurate records, and assist with general branch administration.
🔧 KEY RESPONSIBILITIES
👥 Client Service
The Customer Service Officer will:
- Represent Baobab Nigeria professionally at all times.
- Attend to clients promptly, courteously, and professionally.
- Understand customers’ needs and recommend appropriate products and services.
- Provide relevant information about available financial products.
- Produce client identification cards where required.
- Maintain a high standard of customer service and confidentiality.
💳 Credit & Account Processing
Responsibilities will include:
- Inputting credit applications, updates, and documentation into T24.
- Preparing and printing loan and legal documents.
- Inputting CSR forms.
- Producing daily operational reports.
- Ensuring accounts are appropriately funded based on Credit Committee instructions.
- Maintaining accurate and up-to-date customer and transaction records.
💰 Till & Cash Management
The successful candidate will:
- Operate and maintain the branch till box in accordance with established procedures.
- Handle cash-related responsibilities accurately.
- Disburse loans correctly and efficiently.
- Ensure that all till and cash-management activities comply with internal controls.
🗂️ Records & Branch Administration
The role will also involve:
- Maintaining a secure and discreet archive for branch legal documents.
- Managing client photographs, signatures, and guarantor records.
- Conducting regular inventories of branch assets and stock.
- Identifying repair, replacement, or replenishment needs.
- Reporting maintenance and stock-related issues promptly.
- Supporting other administrative duties assigned by the supervisor or line management.
🎓 REQUIRED EXPERIENCE & SKILLS
Candidates should demonstrate:
- Experience in data or computer input, preferably within a banking or financial services environment.
- Experience managing a till box.
- Experience in logistics or stock management.
- Strong working knowledge of Microsoft Office, particularly Microsoft Word and Excel.
- Good knowledge of stock management, mailing, and archiving.
- Excellent written and spoken English.
- High levels of accuracy and attention to detail.
- Strong self-management and time-management skills.
- Ability to work effectively under pressure.
- Ability to work collaboratively as part of a team.
- Discipline, dynamism, and initiative.
- Friendly and professional interpersonal skills.
- Strong discretion when handling confidential information.
📍 LOCATION REQUIREMENT
Applicants must currently reside in the location where they are applying.
📌 Kano applicants: Must reside in Kano.
📌 Ibadan applicants: Must reside in Ibadan.
Candidates who do not meet the location requirement may not be considered.
📅 APPLICATION DEADLINE
Friday, 14 August 2026
Only shortlisted candidates will be contacted.
📩 HOW TO APPLY
Interested and qualified candidates should complete the official application form before the deadline.
