Customer Service Representative (Real Estate) Jobs in Abuja
Customer Service Representative (Real Estate)
Location: Maitama, Abuja
Employment Type: Full-Time (On-site)
Salary: ₦150,000 – ₦180,000
Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM
*Job Overview*
We are seeking a proactive and detail-oriented Customer Service Representative to manage client interactions, inquiries, and service delivery within a fast-paced real estate environment. The role requires strong communication skills and responsiveness. In addition, you need the ability to maintain high client satisfaction across multiple touchpoints.
*Core Responsibilities*
– Client Engagement & Support Serve as the first point of contact for client inquiries (walk-ins, calls, WhatsApp, email)
– Provide accurate information on property listings, services, and processes
– Handle client complaints and resolve issues efficiently
– Lead Management & Follow-up
– Track and manage incoming leads from digital and offline channels
– Conduct timely follow-ups to convert inquiries into site visits or transactions
– Maintain a structured pipeline of prospects and clients
– Administrative & CRM Functions
– Update and manage customer records in CRM systems
– Document all interactions, feedback, and service requests
– Support scheduling of property inspections and meetings
– Internal Coordination, Liaise with sales, operations, and property teams to ensure seamless service delivery. If necessary, escalate complex issues to relevant departments.
*Key Requirements*
Education & Experience
– Minimum of HND/BSc in any relevant field
– 1–3 years experience in customer service, preferably in real estate or related sectors
*Skills & Competencies*
– Strong verbal and written communication skills
– High responsiveness and customer-centric mindset
– Proficiency in Microsoft Office and basic CRM tools
– Ability to multitask and manage time effectively
– Professional demeanor and attention to detail
*Additional Requirements*
– Must be resident in Abuja or willing to relocate
– Presentable and professional appearance
– Ability meet deadlines and response timelines
How to apply:
https://forms.gle/t5MP86L8AdLmWYGR6
Deadline: 30th March 2026
Resumption: First week of April 2026
