Career Opportunity: Team Lead, Key Account Management at OPay

Career Opportunity: Team Lead, Key Account Management at OPay

About OPay 

OPay is a leading mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Since its launch in June 2018, OPay has rapidly expanded its reach, establishing a significant presence across all 36 states in Nigeria with an extensive network of over 500,000 mobile money merchants. We are more than just a payment company; our mission is to foster financial and social inclusion for all Nigerians, breaking down barriers and providing access to essential financial services for everyone, regardless of their circumstances. Millions of users depend on OPay daily for seamless money transfers, bill payments, and access to a wide array of financial services.

Job Title: Team Lead, Key Account Management 

Locations: Abuja, Port Harcourt (PH), Kaduna, and Kano 

Role Overview 

OPay is seeking a dynamic and experienced Team Lead, Key Account Management to drive growth and strategic engagement within our merchant network. This critical role involves leading a team of Business Developers (BDs) to achieve ambitious merchant acquisition and retention targets. The ideal candidate will be instrumental in developing and implementing innovative strategies that enhance merchant onboarding, activation, transaction volume, and overall revenue generation.

Key Responsibilities 

•  Team Leadership: Directly lead, manage, and mentor a team of Business Developers, setting clear objectives and ensuring they meet and exceed merchant acquisition and retention targets.

•  Strategic Development & Execution: Design, implement, and refine strategies to drive merchant onboarding, activate new accounts, increase transaction volumes, and generate sustainable revenue growth.

•  Key Account Management: Build and nurture strong, lasting relationships with key merchants and strategic business partners, acting as their primary point of contact.

•  Merchant Engagement & Retention: Oversee the performance and engagement of the existing merchant base to ensure sustained high activity levels and minimize churn rates.

•  Market Intelligence: Conduct thorough market research and competitive analysis to identify emerging opportunities for expansion, service enhancement, and improved merchant value propositions.

•  Cross-Functional Collaboration: Work closely with internal departments including Operations, Product Development, Risk Management, and Marketing to ensure a cohesive and seamless experience for all merchants.

•  Performance Tracking & Reporting: Monitor critical Key Performance Indicators (KPIs), prepare insightful performance reports, and provide actionable recommendations to senior management for strategic business growth and enhanced market penetration.

•  Compliance & Standards: Ensure strict adherence to all company policies, financial industry regulations, and operational best practices.

Requirements for the Role 

•  Experience: A minimum of 3 years of progressive experience in the fintech, payments, merchant acquisition, agent banking, or FMCG field sales sectors.

•  Industry Knowledge: A deep understanding of the merchant value chain, the intricacies of POS business operations, and the digital payments ecosystem in Nigeria.

•  Leadership Proven Record: Demonstrated success in managing sales teams, achieving significant revenue targets, or exceeding merchant acquisition goals.

•  Exceptional Skills: Outstanding communication, leadership, negotiation, and relationship-management capabilities.

•  Education: A Bachelor’s degree in Business Administration, Marketing, Economics, or any related field.

•  Work Environment: Experience working in fast-paced, high-growth, and dynamic environments is highly advantageous.

Application Process 

If you are a motivated leader with a passion for fintech and driving growth, we encourage you to apply. Please submit your application through the following link:

Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdCBPYqPiP1T9uCHOMMRscPFuqmX8GFuTOlybuLWjx5dLi_yA/viewform

OPay is an equal opportunity employer committed to fostering an inclusive and diverse workforce.