CAREER OPPORTUNITY: CUSTOMER SERVICE OFFICER – ITM NIGERIA
CAREER OPPORTUNITY: CUSTOMER SERVICE OFFICER – ITM NIGERIA
Organization: ITM Services Ltd (ITM Nigeria)
Sector: Financial Services
Locations: Zamfara, Kebbi, and Bauchi States
Application Deadline: Ongoing (Open until filled)
About ITM Nigeria
ITM Nigeria is a premier strategic partner in Human Resources solutions across Africa. With an established track record of managing over 15,000 employees across 18 countries, we provide specialized services ranging from recruitment and employee management to training and HR compliance. We are committed to enhancing operational efficiency and elevating talent strategies for organizations across the continent.
Role Summary
The Customer Service Officer will serve as the primary point of contact for clients within a financial institution setting. The successful candidate will manage walk-in inquiries, resolve account-related issues, facilitate pension documentation, and ensure high levels of customer satisfaction. This role also involves supporting field marketing initiatives and maintaining the integrity of customer data.
Key Responsibilities
• Client Engagement: Professionally attend to walk-in clients and provide accurate information regarding financial products and services.
• Account Management: Assist clients with account opening, maintenance, and the processing of pension-related documentation.
• Conflict Resolution: Escalate unresolved complaints to the appropriate departments and conduct rigorous follow-ups to ensure timely closure.
• Data Integrity: Maintain precise and up-to-date customer records within the CRM system.
• Marketing Support: Support field marketing teams in data update exercises and brand awareness activities.
• Professionalism: Uphold the organization’s professional standards in all customer interactions.
Qualifications & Requirements
• Education: Bachelor’s degree in Business Administration, Finance, or a related social science discipline.
• Experience: A minimum of 1–2 years of proven experience in a customer-facing role, specifically within a Financial Institution.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM software.
• Competencies:
• Strong verbal and written communication, negotiation, and presentation skills.
• Exceptional interpersonal skills with a customer-centric mindset.
• Self-motivated and results-oriented with the ability to work in a fast-paced environment.
Method of Application
Interested and qualified candidates should submit their comprehensive Curriculum Vitae (CV) via email to:
recruitment.ng@itmafrica.com
Important Subject Line Format:
Applicants must use the following format for the email subject:
“Customer Service Officer – [Insert Your Location: e.g., Zamfara]”
ITM Nigeria is an equal opportunity employer. Only shortlisted candidates residing in or willing to relocate to the specified states will be contacted for an interview.
