CALL VERIFICATION OFFICER (HAUSA) at Palmpay
JOB ALERT
PALMPAY
POSITION: CALL VERIFICATION OFFICER (HAUSA)
LOCATION: IKEJA, LAGOS
EMPLOYMENT TYPE: CONTRACT
LEVEL: ENTRY LEVEL
SALARY: ₦100,000 MONTHLY
JOB SUMMARY
PalmPay is seeking a Call Verification Officer who will be responsible for conducting outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.
KEY RESPONSIBILITIES
- Conduct outbound calls to verify customer information and documentation.
- Perform prequalification checks based on defined criteria.
- Accurately document call outcomes and customer responses.
- Identify and escalate discrepancies, inconsistencies or potential red flags.
- Follow established verification procedures and maintain accurate records.
- Communicate professionally with customers throughout the verification process.
QUALIFICATIONS AND REQUIREMENTS
- 0 to 1 year of experience in Customer Service, Customer Relations, Call Centre Operations, Verification or a related role.
- Excellent verbal communication and interpersonal skills.
- Must be able to speak Hausa. Non-Hausa-speaking candidates will not be considered.
- Basic proficiency in Microsoft Office and other computer applications.
- Candidates must reside in Ikeja or its immediate environs. This is a mandatory requirement.
- Ability to pay attention to details and accurately capture customer information.
- Ability to identify inconsistencies and escalate issues appropriately.
WHO CAN APPLY?
This opportunity is suitable for entry-level candidates and individuals with up to 1 year of experience in customer service, call centre operations, verification or related fields.
Applicants who meet the location and Hausa-language requirements are encouraged to apply.
APPLICATION DEADLINE
Not specified.
HOW TO APPLY
Interested and qualified candidates should apply online through the official PalmPay recruitment portal.
