Remote Virtual Customer Support / Sales Representatives*
Full-Time: Anywhere in the World
Location: 100% Remote
Schedule: Monday to Friday, US Business hours
*Specific Duties and Responsibilities*
-Customer Support: Respond to customer queries promptly and accurately via chat support, ensuring a seamless customer experience.
-Sales Skills: Builds relationships and can effectively manage a sales pipeline.
-Complaints Handling: Monitor and address customer complaints, proactively reaching out to provide assistance and solutions.
-Product Knowledge: Keep customers informed about new products, features, and functionalities. This includes upselling and cross-selling various products as appropriate.
-Process Improvement: Suggest improvements to streamline customer support processes, enhancing efficiency and effectiveness.
-Team Collaboration: Share feature requests and efficient workarounds with team members, fostering a collaborative environment to improve service quality.
*Skills and Qualifications*
-Remote Work Proficiency: Comfortable working remotely and independently with a proven track record.
-Self-Motivation: Proactive and self-motivated with a strong ability to work independently and in isolation.
-Customer Service Skills: Exceptional customer-oriented skills, with a focus on delivering high-quality support.
-Communication Skills: Excellent communication and writing skills, capable of conveying information clearly and effectively.
-Attitude: Pleasant and positive attitude, with a customer-first approach.
-Problem-Solving: Strong problem-solving skills, able to identify solutions that enhance customer satisfaction and operational efficiency.
Apply here: https://shorturl.at/M0Maj
