BUSINESS RELATIONSHIP MANAGER Job at moniepoint

MONIEPOINT BUSINESS RELATIONSHIP MANAGER – BAUCHI

Moniepoint is hiring a Business Relationship Manager to drive merchant acquisition, business growth and customer retention across assigned commercial areas in Bauchi.

ORGANIZATION: Moniepoint Inc.

POSITION: Business Relationship Manager

DEPARTMENT: Commercial & Field Operations

REPORTS TO: State Coordinator

LOCATION: Bauchi, Nigeria

EMPLOYMENT TYPE: Full-time

WORK ARRANGEMENT: Field-based

COMPENSATION: Competitive base salary + performance-based commission

ABOUT THE ROLE

The Business Relationship Manager will drive business growth by expanding Moniepoint’s merchant network, developing strong customer relationships and introducing financial solutions suited to local business needs.

The role covers end-to-end merchant acquisition, terminal deployment and account retention.

KEY RESPONSIBILITIES

1. Identify, visit and onboard prospective merchants through field engagement, referrals and local trade communities.
2. Educate business owners on Moniepoint products and recommend solutions suited to their business needs.
3. Achieve monthly targets for active merchant onboarding, terminal deployment, loan disbursements and repayments.
4. Manage merchant onboarding while ensuring accurate KYC documentation and compliance with operational and regulatory requirements.
5. Build long-term relationships with merchants to encourage active accounts, high transaction volumes and retention.
6. Discuss pricing, terms and agreements transparently within company guidelines.
7. Serve as a primary contact for merchant queries and resolve or escalate operational issues.
8. Gather local market and competitor intelligence and provide actionable feedback to field leadership.
9. Maintain accurate sales pipeline records and submit timely field performance reports using CRM tools.

QUALIFICATIONS AND REQUIREMENTS

Applicants should have:

1. Bachelor’s degree, HND or OND from a recognised tertiary institution.
2. 2–4 years of hands-on sales experience, preferably in banking, fintech, payment services or other commercial environments.
3. Proven experience meeting or exceeding sales, merchant onboarding, field sales or client acquisition targets.
4. Strong understanding of the local financial services environment and regional trading dynamics.
5. Excellent communication and customer relationship management skills.

PREFERRED EXPERIENCE

Experience with POS terminal deployment, payment acquiring or business loan products will be an advantage.

Proficiency in CRM software for field tracking, pipeline management and activity reporting is also preferred.

IDEAL CANDIDATE

Moniepoint is looking for someone who can build trust with business owners, take ownership of growth targets, explain financial products clearly, maintain high compliance standards and adapt effectively to changing market conditions.

KEY SUCCESS MEASURES

Target achievement across merchant acquisition, terminal deployment, loan disbursements and transaction volumes.

Strong account activity, customer retention and sustained merchant usage.

Accurate lead qualification and compliance with KYC requirements.

Strong merchant relationships, customer satisfaction and organic referrals.

APPLICATION

Interested and qualified candidates should apply through the official Moniepoint careers platform:

APPLY HERE – Business Relationship Manager, Bauchi