Job at WorkAtlas Consult
HIRING
CLIENT EXPERIENCE ASSOCIATE
Recruiting Firm: WorkAtlas Consult
Location: Zoo Road, Kano
Job Type: Full-time
Work Mode: On-site, Monday – Friday
Experience: 1–3 years
Salary: ₦170,000 – ₦190,000 gross monthly
Application Deadline: 7 October 2026
ABOUT THE ROLE
WorkAtlas Consult is seeking a Client Experience Associate to provide an exceptional client experience while supporting smooth day-to-day workspace operations.
The role combines customer service, administrative support, facility coordination and client account management.
KEY RESPONSIBILITIES
- Serve as the first point of contact for clients, visitors and prospective members.
- Manage client onboarding, workspace allocation and account administration.
- Build strong client relationships by responding promptly to enquiries and resolving issues.
- Coordinate billing, invoicing and account updates.
- Maintain accurate records of contracts, memberships and renewals.
- Ensure offices and shared spaces meet presentation and operational standards.
- Coordinate workspace setup, meeting room bookings and client requests.
- Monitor and report facility issues relating to equipment, utilities, connectivity and maintenance.
- Coordinate with janitorial staff, security personnel, vendors and building management.
- Conduct workspace tours for prospective clients.
- Support client retention and occupancy goals.
- Prepare operational reports and support the Community Manager.
REQUIREMENTS
Applicants should have:
- A Bachelor’s degree in Business Administration, Hospitality Management, Mass Communication, Marketing or a related field.
- 1–3 years of experience in customer service, client relationship management, hospitality or administrative support.
- Proficiency in Microsoft Office Suite.
- Experience with CRM systems or office management software is an added advantage.
BENEFITS
- Medical insurance for self and spouse.
- Monthly airtime allowance.
- Pension contributions.
- Accident and life insurance cover.
- Career development and training opportunities.
HOW TO APPLY
Interested and qualified candidates should send an updated CV to:
careers@workatlasconsult.com
Email Subject: Client Experience Associate
Application Deadline: 7 October 2026
