Vacancy at Gamma Mobility
Customer Support Officer (Full-Time)
Company: Gamma Mobility
Location: Kano
Posted On: 30 July 2026
Application Link:
Apply Here
Role Overview
Gamma Mobility is hiring a Customer Support Officer to improve customer experience through effective engagement, issue resolution, and retention strategies. The role involves serving as the first point of contact for customers while ensuring seamless service delivery.
Key Responsibilities
- Serve as the first point of contact for customer inquiries and complaints
- Ensure smooth onboarding and educate customers on services and processes
- Handle issue resolution and escalate complex cases when necessary
- Monitor customer feedback and proactively address concerns
- Track and manage support tickets while following up on unresolved cases
- Collaborate with internal teams (Operations, Risk, Finance)
- Promote additional services such as insurance and financial solutions
- Provide insights on customer behavior and product usage
Requirements
- Bachelor’s degree in Business Administration, Communications, Marketing, or related field
- 1–2 years experience in customer support or related roles
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience handling high-volume customer interactions
- Strong conflict resolution and customer management skills
Benefits
- Competitive salary and health insurance
- Career growth opportunities
- Dynamic and collaborative work environment
- Opportunity to contribute to a fast-growing mobility-fintech startup
Note
Ideal candidates should be customer-focused, proactive, and capable of handling multiple tasks efficiently in a fast-paced environment.
