Remote Customer Service Representative 

Urgent Hiring !!!

Role:Customer Service Representative 

Position: Customer Service Rep

Location: Remote

Compensation: Salary (200,000 NGN), Bonus (50,000 NGN)

Total Compensation: 250,000 NGN a month (Max of 300,000 NGN)

Job Summary: Our Client is  seeking a Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a smooth user experience for our cross-border payment services. As a CSR, you will play a key role in building trust with our customers by providing timely, accurate, and friendly assistance via multiple communication channels

Responsibilities:

 . Handle customer inquiries, complaints, and service requests via email, chat, phone, and

social media.

– Provide clear and accurate information about Client services, fees, and transaction

processes.

– Investigate and resolve customer issues, ensuring a high level of satisfaction.

– Escalate unresolved issues to the appropriate team while ensuring follow-up and closure.

– ⁠ Guide customers through onboarding, KYC verification, and account setup.

– Assist users with funding their eWallets, tracking transactions, and resolving payment- related issues.

– Ensure compliance with AML regulations by verifying customer identity and preventing fraudulent transactions.

– ⁠ Educate customers on new features, promotions, and loyalty programs.

– Provide proactive support by identifying and addressing potential customer concerns

before escalation.

– Gather customer feedback and report recurring issues to improve services.

Required Skills & Qualifications

– Experience: Minimum 5 years of experience in customer service, preferably in fintech,

banking, or financial services.

– Education: Bachelor’s degree or equivalent work experience in a related field.

– Communication: Strong verbal and written communication skills in English (French or

other languages is a plus).

– Technical Skills: Familiarity with CRM systems, Zendesk, Intercom, or similar tools.

– Problem-Solving: Ability to think critically, troubleshoot issues, and provide effective

solutions.

– Compliance Knowledge: Basic understanding of KYC, AML, and fraud detection in

financial transactions is an advantage.

– Customer-Centric Mindset: Patience, empathy, and a proactive approach to customer

support.

Preferred Qualifications

– Experience in the fintech or remittance industry.

– Knowledge of payment processing and currency exchange.

– Ability to work flexible shifts, including weekends and holidays, based on customer

What We Offer:

– Competitive salary and performance-based bonuses.

– Remote or Hybrid work flexibility.

– Career growth opportunities in a fast-growing fintech startup.

– Training and development programs to enhance your skills.

Qualified Candidates should send their applications to Olawrence@icsoutsourcing.com