Job Opportunities – Emirates Group, Lagos, Nigeria
Job Opportunities – Emirates Group, Lagos, Nigeria
Salary: Competitive
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Application Deadlines:
- Senior Sales Support Assistant – March 13, 2026
- Sales Manager – March 18, 2026
1. Senior Sales Support Assistant
Job Purpose:
Provide best-in-class sales support across all channels and segments to Emirates trade partners to maximize revenue and achieve commercial targets. Support sales teams and customers, ensuring all requests are actioned promptly.
Key Responsibilities:
- Maintain and update customer and agency records accurately
- Handle trade partner and customer enquiries; resolve or escalate issues
- Investigate and resolve client complaints to ensure satisfaction
- Coordinate with internal departments for timely sales support
- Ensure efficient processing of transactional sales activities
- Support sales teams in marketing Emirates products via direct mail, telesales, and correspondence
- Compile regular and ad-hoc sales and commercial reports
- Maintain structured filing systems and update records on Salesforce.com and other Emirates systems
- Assist in ad-hoc projects assigned by the Sales Support Team Leader/Manager
- Troubleshoot partner issues and resolve operational queries
- Manage fare rules, contracts, and commercial communications across all sales channels
- Prepare, circulate, and track commercial and sales advisory notices
- Handle nationwide group business enquiries, quotations, and reservations
- Build and manage group contracts using the GYM Application
- Coordinate special group services such as STPC, seat allocations, meals, SSRs, and group check-in
- Administer client and agency familiarization events
Requirements:
- Minimum of 10 years of schooling or equivalent
- 3+ years in Customer Service/Customer Relations
- Preferable experience in an airline or travel agency
- Basic fares and ticketing qualification from a recognized institute or airline
- Knowledge of fare construction, ticketing, and CRS/MARS/Galileo/Sabre
- Proficiency in MS Office and knowledge of world geography
- Must have the right to live and work in Nigeria
Apply Here: Senior Sales Support Assistant
2. Sales Manager – Lagos
Job Purpose:
Achieve and monitor passenger sales targets, manage trade and corporate relationships, and support station commercial objectives. Ensure smooth operations and effective implementation of marketing and sales strategies.
Key Responsibilities:
- Monitor operations and administration of sales in line with company policies
- Develop and implement value-added products for local market revenue optimization
- Guide and monitor field sales staff performance
- Prepare weekly, monthly, and annual sales reports; monitor market trends and competitor activities
- Review travel agent and GSA sales and take remedial actions to maximize business potential
- Liaise with marketing, tariff, and passenger service departments to ensure integrated sales efforts
Requirements:
- University Graduate
- Minimum of 5 years experience in passenger sales, with at least 2 years in a prominent sales position
- Strong organizational, communication, interpersonal, and leadership skills
- Experience in budget development, implementation, and control
- Analytical thinker with initiative and understanding of market trends
- Proficient in Word, Excel, and PowerPoint
- Knowledge of the local travel market
- Valid local driving license
- Fluent in English, both spoken and written
- Must have the right to live and work in NigeriaApply Here: Sales Manager – Lagos
