CUSTOMER SUPPORT ROLES remote jobs at Mabilla Group
WE ARE HIRING – CUSTOMER SUPPORT ROLES. Please do not apply if you do not qualify.
Industry: Fintech
Company: Mabilla Group
Job Type: Full-Time | Remote
Mabilla Group is a fast-growing fintech company with multiple digital financial products. We are currently recruiting experienced customer support professionals to join our remote team.
Available Roles:
1. Customer Support Officer
Salary: ₦150,000 – #250,000 Monthly
Requirements:
• Minimum of 2 years experience in a customer support role
• Previous experience working in a fintech company
• Experience working remotely
• Good knowledge of CRM tools (e.g. Zendesk, Freshdesk, HubSpot, etc.)
• Ability to multitask and support multiple products
• Strong communication and problem-solving skills
• HND or B.Sc in any related discipline
Key Responsibilities:
• Respond to customer inquiries via email, chat, and other social media platforms.
• Resolve customer issues professionally and efficiently
• Work across all Mabilla Group products
• Document and track customer interactions using CRM tools
• Escalate complex issues when necessary
2. Customer Support Manager
Salary: ₦250,000 – #350,000 Monthly
Requirements:
• Minimum of 3 years experience in customer support, with leadership/people management experience
• Fintech industry background
• Experience managing remote customer support teams
• Strong knowledge of CRM , Social media and support tools
• Excellent leadership, organizational, and multitasking skills
• Ability to manage support operations across multiple products
• HND or B.Sc in any related discipline
Key Responsibilities:
• Lead and manage the customer support team
• Oversee daily support operations across all Mabilla Group products
• Handle escalations and complex customer issues
• Set performance targets, KPIs, SOP and service standards
• Collaborate with Technical, Marketing, and Operations teams to improve customer experience
How to Apply
Qualified candidates should send their CV using the “job title” as the subject of the email to hr@payceler.com.
Only qualified candidates will be contacted.
