BFREE Hausa-Speaking Inbound Customer Service Agent
BFREE Hausa-Speaking Inbound Customer Service Agent: Application Form
- About BFREE
Over 300 million consumers are over-indebted in emerging markets – we are helping them to B(e)FREE of debt, because it sucks to be in debt.
BFREE was founded in 2020 by digital lending executives that were deeply unsatisfied with existing credit collection infrastructure in emerging markets. Backed by leading African Venture Capital funds we are now reinventing credit collection step by step to make the process more efficient, scalable, and user friendly while giving customers back control over their financial health.
Our Values:
People – Our people and customers are the core of what we do. Support, transparency, accountability, and personal growth are at the fundamentals of our existence, internally for our staff and externally for our customers.
Ethics – We make no compromises on the way we operate. We always treat our customers with respect, dignity, honesty, and transparency. A financial emergency can happen to everyone; including you.
Results – We would have no right to exist if our approach was not viable, so we generally work 100% commission-based. Clients only pay us when we successfully undebt customers.
Job Description:
● Manage a high volume of incoming customer calls for all inquiries about products and services.
● Negotiate with customers to facilitate recovery
● Analyze all customer issues and assist in resolving them within the required timeframe.
● Coordinate with customers and ensure appropriate questioning to identify issues.
● Manage all customer inquiries and summarise them to be presented to management.
● Maintain knowledge of all customer requirements and provide appropriate solutions.
● Maintain accuracy of all data and verify the same for all customer services.
● Analyze all issues and recommend alternative solutions to ensure quick resolution.
Requirements:
Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
Proficiency in understanding and speaking the Hausa language.
Excellent typing Skills.
Experience in a loan recovery/collections work environment is an added advantage.
Working knowledge of Google Workspace.
Excellent communication and negotiating skills.
Good listening skills and superb questioning techniques.
Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu
Compensation:
Base salary of 75,000 NGN gross per month
Performance-based bonus of NGN68K based on eligibility.
HMO
Academic Qualifications:
B.Sc./HND/OND/NCE in any field.
