Job Opportunity at eHealth Africa
Job Opportunity at
eHealth Africa
eHealth Africa is a leading organization focused on strengthening healthcare systems through innovative digital health (eHealth and mHealth) solutions. The organization supports efficient data management, improved clinical processes, and better health outcomes across Africa.
They are currently hiring qualified candidates for a Call Center / Community Support Role under the Com-WATCH project.
Location
- Abuja
- Kano
Experience Required: Minimum of 1 year
Role Overview
The role involves managing inbound and outbound calls, supporting users of the Com-WATCH digital platform, and ensuring accurate documentation and timely escalation of issues. The position plays a key role in connecting communities, healthcare providers, and digital health systems.
Key Responsibilities
- Handle daily inbound and outbound calls professionally
- Guide users (community members, PPMVs, agrovets, CHWs) on platform usage
- Respond to FAQs using approved scripts and knowledge base
- Log all interactions into the CRM system within 2 hours
- Escalate technical issues or critical alerts promptly
- Conduct follow-up calls to ensure issue resolution
- Participate in weekly team reviews and feedback sessions
- Prepare monthly reports on user insights and system challenges
- Perform quality assurance checks on call performance
- Attend trainings and support testing of new features
Requirements
- Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related field
- HND/ND/NCE with relevant experience may be considered
- Minimum of 1 year experience in call center, customer support, or community engagement
Language Requirements
- Kano Role: Hausa + Fulani + Pidgin English
- Abuja Role: Igbo + Yoruba + Pidgin English
- Both Roles: Strong professional English (spoken & written)
Skills & Competencies
- Experience with CRM or ticketing systems
- Strong computer and data entry skills
- Excellent communication and interpersonal skills
- Active listening, empathy, and problem-solving ability
- Ability to handle pressure and de-escalate situations
Desirable:
- Experience with digital health platforms
- Awareness of Antimicrobial Resistance (AMR)
- Knowledge of data protection (NDPR principles)
Key Deliverables
- Accurate daily call logs with no missing data
- Timely escalation of critical issues
- Weekly and monthly performance reports
- User insight reports with actionable recommendations
- Quality assurance documentation and compliance tracking
Application Link
Interested and qualified candidates should apply via the link below:
