Customer Support Manager (Remote 100%)
Customer Support Manager (Remote 100%)
Salary: ₦250k – ₦350k Monthly
Requirements:
• Minimum of 3 years experience in customer support, with leadership/people management experience
• Fintech industry background
• Experience managing remote customer support teams
• Strong knowledge of CRM, Social media and support tools
• Excellent leadership, organizational, and multitasking skills
• Ability to manage support operations across multiple products
• HND or B.Sc in any related discipline
Key Responsibilities:
• Lead and manage the customer support team
• Oversee daily support operations across all Mabilla Group products
• Handle escalations and complex customer issues
• Set performance targets, KPIs, SOP and service standards
• Collaborate with Technical, Marketing, and Operations teams to improve customer experience
How to Apply
Qualified candidates should send their CV using the “job title” as the subject of the email to
