Remote Job Opportunity with Vetcove
🚨 Remote Job Opportunity
Customer Support Manager – Vetcove
🌍 Location: Remote
🕒 Employment Type: Full-time
💼 Department: Customer Experience
Vetcove is hiring a Customer Support Manager to lead and scale its Customer Experience (CX) team. This is a great opportunity to work with a fast-growing, mission-driven company transforming the veterinary and animal health industry.
About the Role:
You will manage a team of support associates, optimize customer support processes, and ensure an excellent experience for users across multiple channels including chat, email, and phone.
Key Responsibilities:
• Lead, train, and manage a team of support associates
• Improve customer support workflows and processes
• Act as the voice of customer experience in business decisions
• Collaborate with engineering and product teams
• Oversee onboarding and performance tracking
• Support customers through troubleshooting and communication
Requirements:
• 3+ years experience in customer experience
• 1+ year in a management role
• Experience with ticketing systems (e.g., Intercom)
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
💰 Salary: $70,000 – $110,000/year + bonus + equity + benefits
Why Join Vetcove?
✔ Remote work flexibility
✔ Work with a fast-growing tech company
✔ Opportunity to shape the future of veterinary care
✔ Inclusive and collaborative team culture
