Job Type: Full-time, Remote
Common customer queries include:
Requests to create custom reports and custom formulas
Helping merchants schedule and set up reports in Google Sheets
Investigating and explaining report results
Requests about features, capabilities, pricing, refunds and general interface questions
Record videos to demonstrate the functionality of the app that helps answer specific customer questions
On a less frequent basis, you may be required to:
Write documentation about various features of the app
Jump on phone/video calls with larger customers to educate and walk through various features (this is rare)
Preferred Skills
Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app.
Experience in e-commerce, accounting, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data.
Ability to create engaging screencasts for documentation and tutorial purposes.
CLICK HERE TO APPLY: https://better-reports.breezy.hr/p/89a06fab05d501-customer-service-representative/apply
