October 28, 2025
Katsina, Nigeria.
Jobs

Support Officer Job at Opay, Nationwide Recruitment

Merchant Support Officer – Nationwide

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills.

We are currently recruiting suitable and qualified candidates to fill the role below:

Job Title: Merchant Support Officer (On-Field)

Job Summary:
The Merchant Support Officer is responsible for executing on-field POS operations within the assigned market. The role focuses on providing direct support to merchants by managing POS swaps, conducting regular visitations, collecting merchant records, and retrieving inactive terminals. The officer serves as the operational link between the company and merchants, ensuring that all POS-related services are efficiently delivered and that merchant satisfaction is maintained.

Key Responsibilities:

  • Conduct on-site visits to merchants to address POS-related issues and ensure smooth operations.
  • Perform POS swaps, replacements, and retrievals in accordance with company policy and SLA timelines.
  • Collect and update merchant records and operational data accurately during field activities.
  • Retrieve inactive or non-performing POS terminals and return them to the designated hub or warehouse.
  • Provide first-level technical and operational support to merchants during field visits.
  • Promote operational awareness and communicate company policies to merchants effectively.
  • Escalate unresolved merchant issues to the Market Officer or Operations Supervisor for prompt resolution.
  • Ensure all field operations are properly documented and reported daily.

Requirements:

  • Minimum of an OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Prior experience in POS operations, field support, or customer service is an advantage.
  • Strong interpersonal and communication skills.
  • Must be proactive, result-oriented, and committed to excellent service delivery.

Gender: Male or Female

We are recruiting people who stay close to these markets.

  1. Odunade Market and Boundry market
  2. Sunday Market
  3. Ikotun and Igando Market
  4. Tradefair Market
  5. Saki Market
  6. Apata Market
  7. Bodija Market
  8. Apete Market
  9. Sapon/Itoku Market
  10. Oke Aje Market
  11. SHASHA/OBAILE AKURE MARKET
  12. Okitipupa Main Market
  13. Oja Oba Olukare Market
  14. Moferara Community Market, Oja Oba
  15. Ilode/Ojatuntun
  16. Ejigbo Market
  17. Sabo Market Sagamu
  18. Atakumosa Market
  19. Agbeni Market
  20. Dugbe Market
  21. Moniya Market
  22. Oje/OjaOba Market
  23. Ifo Market
  24. FAYOSE MARKET
  25. Ogoja Main Market
  26. UMAHI INTL MARKET ABAKALIKI
  27. Eke Awka market
  28. Building materials
  29. Orlu International Market
  30. ORIE NSSUKA Market
  31. Eke Awka market 2
  32. Ochanja market 1
  33. Nkwo Nnewi
  34. Aguleri Market
  35. Ochanja market 2
  36. Main market 2
  37. Ariaria International Market 3
  38. Ikom Market
  39. OZUBULU MARKET
  40. Igwuruta Market
  41. CHOBA Market
  42. IWOFE Market
  43. OYIBO Market
  44. SWALI Market
  45. CREEK ROAD Market
  46. OGIDA Market
  47. EKET Market
  48. SANTANA Market
  49. IYANGA Market
  50. MAMI Market
  51. OKO COW MARKET
  52. MAIN MARKET
  53. OGBOLOGO MARKET
  54. MIDWIFERY MARKET
  55. Abraka Market
  56. ELEME Market
  57. URUA NKA Market
  58. USELU MARKET Market
  59. Hadejia market Market
  60. kebbi central market
  61. Zamfara market
  62. Dawanau market
  63. Yankaba Market
  64. Kafanchan Market
  65. Bladi Market
  66. Gomari Market
  67. Potiskum Cattle Market
  68. Gamboru Market
  69. Monday Market
  70. Damaturu Central Market
  71. Bukuru Market
  72. ShendamYam Market
  73. Azare new Market
  74. Yelwa/C and C Market
  75. Yola Old Market
  76. Mubi Market
  77. Gombe Old Market
  78. Biliri Market
  79. New Wukari Market
  80. International Market
  81. Wadata market makurdi
  82. Ayingba Main market
  83. IBB Market
  84. Utako Market
  85. Bwari Market
  86. Mandate Market
  87. Okene Main Market
  88. Northbank Market
  89. Nasarawa Market
  90. Bida New Market
  91. Zuba Spare Parts Market
  92. Lapai Market
  93. Oturkpo Modern Market Office
  94. Bannex Complex Market
  95. SANTANA Market
  96. IYANGA Market
  97. MAMI Market
  98. OKO COW MARKET
  99. MAIN MARKET
  100. OGBOLOGO MARKET
  101. MIDWIFERY MARKET
  102. Abraka Market
  103. ELEME Market
  104. URUA NKA Market
  105. USELU MARKET Market
  106. Zaria market
  107. Dutse market
  108. Hadejia market Market
  109. kebbi central market
  110. Zamfara market
  111. Dawanau market
  112. Yankaba Market
  113. Kafanchan Market
  114. Bladi Market
  115. Muda Lawal Market
  116. Wunti Market
  117. Gomari Market
  118. Jalingo Main Market
  119. Potiskum Cattle Market
  120. Gamboru Market
  121. Monday Market
  122. Damaturu Central Market
  123. Bukuru Market
  124. ShendamYam Market
  125. Azare new Market
  126. Yelwa/C and C Market
  127. Yola Old Market
  128. Mubi Market
  129. Gombe Old Market
  130. Biliri Market
  131. New Wukari Market
  132. Kubwa Market
  133. Oja Tuntun Market
  134. International Market
  135. Wadata market makurdi
  136. Ayingba Main market
  137. IBB Market
  138. Utako Market
  139. Bwari Market
  140. Mandate Market
  141. Okene Main Market
  142. Northbank Market
  143. Nasarawa Market
  144. Bida New Market
  145. Zuba Spare Parts Market
  146. Lapai Market
  147. Oturkpo Modern Market Office
  148. Bannex Complex Market

Link: https://docs.google.com/forms/d/e/1FAIpQLScj4QlU3p5KbtQjHquvgd5kXvxZUf0TqNnAfwP9s5EgjJ_OkA/viewform 

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