Merchant Support Officer – Nationwide
OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.
OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills.
We are currently recruiting suitable and qualified candidates to fill the role below:
Job Title: Merchant Support Officer (On-Field)
Job Summary:
The Merchant Support Officer is responsible for executing on-field POS operations within the assigned market. The role focuses on providing direct support to merchants by managing POS swaps, conducting regular visitations, collecting merchant records, and retrieving inactive terminals. The officer serves as the operational link between the company and merchants, ensuring that all POS-related services are efficiently delivered and that merchant satisfaction is maintained.
Key Responsibilities:
- Conduct on-site visits to merchants to address POS-related issues and ensure smooth operations.
- Perform POS swaps, replacements, and retrievals in accordance with company policy and SLA timelines.
- Collect and update merchant records and operational data accurately during field activities.
- Retrieve inactive or non-performing POS terminals and return them to the designated hub or warehouse.
- Provide first-level technical and operational support to merchants during field visits.
- Promote operational awareness and communicate company policies to merchants effectively.
- Escalate unresolved merchant issues to the Market Officer or Operations Supervisor for prompt resolution.
- Ensure all field operations are properly documented and reported daily.
Requirements:
- Minimum of an OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
- Prior experience in POS operations, field support, or customer service is an advantage.
- Strong interpersonal and communication skills.
- Must be proactive, result-oriented, and committed to excellent service delivery.
Gender: Male or Female
We are recruiting people who stay close to these markets.
- Odunade Market and Boundry market
- Sunday Market
- Ikotun and Igando Market
- Tradefair Market
- Saki Market
- Apata Market
- Bodija Market
- Apete Market
- Sapon/Itoku Market
- Oke Aje Market
- SHASHA/OBAILE AKURE MARKET
- Okitipupa Main Market
- Oja Oba Olukare Market
- Moferara Community Market, Oja Oba
- Ilode/Ojatuntun
- Ejigbo Market
- Sabo Market Sagamu
- Atakumosa Market
- Agbeni Market
- Dugbe Market
- Moniya Market
- Oje/OjaOba Market
- Ifo Market
- FAYOSE MARKET
- Ogoja Main Market
- UMAHI INTL MARKET ABAKALIKI
- Eke Awka market
- Building materials
- Orlu International Market
- ORIE NSSUKA Market
- Eke Awka market 2
- Ochanja market 1
- Nkwo Nnewi
- Aguleri Market
- Ochanja market 2
- Main market 2
- Ariaria International Market 3
- Ikom Market
- OZUBULU MARKET
- Igwuruta Market
- CHOBA Market
- IWOFE Market
- OYIBO Market
- SWALI Market
- CREEK ROAD Market
- OGIDA Market
- EKET Market
- SANTANA Market
- IYANGA Market
- MAMI Market
- OKO COW MARKET
- MAIN MARKET
- OGBOLOGO MARKET
- MIDWIFERY MARKET
- Abraka Market
- ELEME Market
- URUA NKA Market
- USELU MARKET Market
- Hadejia market Market
- kebbi central market
- Zamfara market
- Dawanau market
- Yankaba Market
- Kafanchan Market
- Bladi Market
- Gomari Market
- Potiskum Cattle Market
- Gamboru Market
- Monday Market
- Damaturu Central Market
- Bukuru Market
- ShendamYam Market
- Azare new Market
- Yelwa/C and C Market
- Yola Old Market
- Mubi Market
- Gombe Old Market
- Biliri Market
- New Wukari Market
- International Market
- Wadata market makurdi
- Ayingba Main market
- IBB Market
- Utako Market
- Bwari Market
- Mandate Market
- Okene Main Market
- Northbank Market
- Nasarawa Market
- Bida New Market
- Zuba Spare Parts Market
- Lapai Market
- Oturkpo Modern Market Office
- Bannex Complex Market
- SANTANA Market
- IYANGA Market
- MAMI Market
- OKO COW MARKET
- MAIN MARKET
- OGBOLOGO MARKET
- MIDWIFERY MARKET
- Abraka Market
- ELEME Market
- URUA NKA Market
- USELU MARKET Market
- Zaria market
- Dutse market
- Hadejia market Market
- kebbi central market
- Zamfara market
- Dawanau market
- Yankaba Market
- Kafanchan Market
- Bladi Market
- Muda Lawal Market
- Wunti Market
- Gomari Market
- Jalingo Main Market
- Potiskum Cattle Market
- Gamboru Market
- Monday Market
- Damaturu Central Market
- Bukuru Market
- ShendamYam Market
- Azare new Market
- Yelwa/C and C Market
- Yola Old Market
- Mubi Market
- Gombe Old Market
- Biliri Market
- New Wukari Market
- Kubwa Market
- Oja Tuntun Market
- International Market
- Wadata market makurdi
- Ayingba Main market
- IBB Market
- Utako Market
- Bwari Market
- Mandate Market
- Okene Main Market
- Northbank Market
- Nasarawa Market
- Bida New Market
- Zuba Spare Parts Market
- Lapai Market
- Oturkpo Modern Market Office
- Bannex Complex Market
Link: https://docs.google.com/forms/d/e/1FAIpQLScj4QlU3p5KbtQjHquvgd5kXvxZUf0TqNnAfwP9s5EgjJ_OkA/viewform
