Remote Hiring: Customer Service Representative (Nigeria-Based)
We are seeking a highly skilled and tech-savvy Customer Service Representative (CSR) with proven experience using CRM systems for a fully remote position.
Job Title: Customer Service Representative
Job Type: Remote
Language: Fluent English (Grade A Accent Required)
Location: Fully Remote (Nigeria-based candidates only)
Salary: Competitive (Based on Experience, 300k to 400k NGN)
Job Description:
The ideal candidate must have fluent English with a polished, professional accent, strong remote customer service experience, and the ability to handle inquiries efficiently.
Key Responsibilities:
• Provide high-quality customer support via chat, email, or phone.
• Effectively troubleshoot and resolve customer inquiries.
• Maintain accurate and well-organized records of customer interactions.
• Utilize CRM and ticketing systems for efficient support management.
• Stay updated on company policies, tools, and best practices to provide accurate assistance.
Mandatory Requirements:
• Must be based in Nigeria.
• Must have a working laptop.
• Fluent English with a Grade A accent (clear, professional, and easy to understand).
• Strong remote customer service experience with a focus on problem-solving.
• Comfortable using CRM and customer support platforms.
• Tech-savvy with the ability to adapt to new tools and workflows quickly. Must have TECHNICAL SUPPORT experience.
What We Offer:
• Competitive salary based on experience.
• Fully remote work opportunity.
• Opportunities for professional growth in customer service.
Important Note: Candidates who do not attach the required documents will not be considered!
How to Apply:
If you meet the requirements, send your CV and a 1-minute introductory video stating your experience and expertise to CvNigeria@alpha-cx.com
