Job Title: Operations and Customer Service Associate
Location: Remote
Pay: $17-$23 per hour
Availability: Must be available to work during morning hours (EST)
Job Description:
We are seeking a highly motivated and organized Operations and Customer Service Associate to join our team. The successful candidate will be responsible for overseeing communication with our third-party logistics (3PL) partner, managing inventory levels, processing order changes, and providing exceptional customer service.
Responsibilities:
Operations:
– Oversee communication with 3PL partner to ensure timely order fulfillment
– Monitor inventory levels and flag any stock-related issues
– Process order changes, refunds, and chargebacks efficiently
– Assist with operational reporting and identify areas for improvement
– Support ad-hoc logistics and supply chain tasks as needed
– Ensure operational workflows align with company objectives and customer expectations
Customer Service:
– Respond to customer inquiries and resolve issues promptly via email
– Manage pre-order updates, order status inquiries, returns, and exchange requests professionally
– Coordinate with warehouses and logistics partners to address customer concerns
– Maintain clear and effective communication to ensure customer satisfaction and retention
Application Process:
To apply for this position, please submit the following:
1. CV and cover letter highlighting your relevant experience and explaining why you’re a great fit for the role.
2. A 3-minute Loom video introduction covering the following points:
– Brief introduction: Share your name, background, and what excites you about this position.
– Work experience and achievements: Highlight key roles you’ve held and major accomplishments.
– Workplace analysis and industry experience: Discuss your experience in this field and share insights or analysis of workplace trends or challenges.
– Why you’re a great fit: Explain how your skills align with the job requirements and company values.
Submission Instructions:
Once recorded, copy the Loom video link and ensure it is accessible by setting the privacy to “Anyone with the link can view.” Include the video link in your application email along with your CV and cover letter. Submit your application to hiring@veriatravel.com.
We look forward to hearing from you!
for more information: https://veriatravel.com
