Fulfilment Officer
OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.
OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills.
We are currently recruiting suitable and qualified candidates to fill the role below:
Job Title – Fulfilment Officer
Location – Nigeria
Job Summary
The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of OPay card orders to customers across Nigeria. This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners, and internal stakeholders to ensure seamless delivery and high customer satisfaction. The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.
Reporting Line:
Reports to the Logistics Manager
Key Responsibilities
Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of OPay cards to customers nationwide.
Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold OPay’s standards.
Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.
Handle returned orders efficiently and ensure re-fulfilment is completed promptly to maintain service quality.
Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.
Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.
Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.
Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.
Core Competencies
Strong leadership and execution skills
Deep understanding of logistics, fulfilment, and 3PL operations
Excellent communication and stakeholder management
Analytical mindset with a continuous improvement orientation
High proficiency in data interpretation and reporting tools
Ability to work under pressure and manage high-volume operations
Good negotiation and problem-solving skills
Tech-savvy with familiarity in logistics automation tools or platforms
Behavioral Attributes
Principled leadership and integrity
Strong collaboration and cross-functional communication
Adaptability to changing environments and initiatives
Proactive and results-driven mindset
High attention to detail and customer-centric approach
Link: https://docs.google.com/forms/d/e/1FAIpQLScEecFBpTrjvbzhHFIvZQqmEDZrkqPfqywaj_AFp4fTW_uU1A/viewform
