Join Our Team: Sales & Customer Success Associate (Hybrid – Abuja)
About Topupmate
Topupmate is building Africa’s unified bill payment ecosystem for businesses.
We provide the infrastructure that allows any business — fintech or not — to easily offer bill payment services such as airtime, data, electricity, and TV subscriptions.
Our mission is to make bill payments simple, reliable, and profitable for businesses while helping them increase customer loyalty and engagement.
Position Overview
We’re looking for a Sales & Customer Success Associate who will help us grow and retain our customer base.
You’ll play a key role in converting new leads into active users, re-engaging dormant customers, and ensuring every business on our platform understands and benefits from Topupmate’s services.
If you’re proactive, persuasive, and passionate about fintech growth — this role is for you.
Key Responsibilities
- Reach out to new leads through calls, WhatsApp, and email to introduce Topupmate.
- Follow up with users who registered but haven’t activated or started using their accounts.
- Understand customer challenges (setup, verification, or compliance) and help them resolve issues.
- Share product decks or presentations with potential clients and organize demo/intro meetings.
- Join and engage in relevant online communities or business groups to drive new signups.
- Work closely with the marketing and support team to improve customer onboarding and retention.
- Track all interactions, maintain records, and submit weekly performance reports.
Requirements
- Excellent communication and follow-up skills.
- Strong interest in fintech, startups, or digital business.
- Comfortable using WhatsApp, calls, email, and online tools for outreach.
- Organized, disciplined, and results-driven.
- Based in Abuja and available for hybrid work (3 days in office, 2 days remote).
Bonus Advantage:
- Previous experience in customer service, sales, or business development, especially in tech or fintech companies. Ability to speak Hausa is also an advantage.
What We Offer
- Salary: ₦100,000 – ₦150,000/month (based on experience)
- Transport Allowance: Would be considered base on location
- Work Model: Hybrid (3 days in office, 2 days remote)
- Environment: Growth-focused, innovative, and mission-driven team
- Opportunity to grow into a full-time Customer Success or Sales Manager role based on performance.
Performance Expectations
We measure success by:
- Number of inactive users reactivated.
- Number of new conversions from leads.
- Customer satisfaction and retention.
- Quality and consistency of weekly reports.
How to Apply
Send your CV and a short cover note explaining why you’re a great fit for this role to:
topupmateng@gmail.com with the subject line:
“Application For Sales & Customer Success Associate (Abuja)”
Applications close once the position is filled. Early applications are encouraged.
