Supporter Relations Assistant (x5)
Salary: £23,093 (Plus £4,000 London Weighting) per annum (Pro-rata)
Location: London
Contract Type: Fixed Term (3 months)
Hours: Full Time
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is actively recruiting for the 5 positions for ‘Supporter Relations Assistant’ on a 3 months fixed term basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
The purpose of the role is to manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details, maintaining supporter records, and ensuring that information held is accurate, appropriate and up to date.
The successful candidate must have:
Demonstrable experience in a similar role
Experience of using databases
Excellent customer service experience
Experience of working with sensitive information
Experience of and passion for, delivering excellent supporter care
Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
Fast and accurate data entry skills
Good standard of numeracy
Proven administrative skills
Excellent communication skills by phone, email, and post
Experience of delivering timely and accurate responses
Experience of multi-tasking and effectively prioritising workload.
Ability to work in a methodical manner with attention to detail
Must be a team player as well as being able to work on own initiative
Strong empathy for the aims and work of Islamic Relief
Knowledge of Data Protection Act/GDPR
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit:
https://www.islamic-relief.org/work-with-us/what-we-offer
PLEASE NOTE: Interviews are expected to take place early to mid-January 2025.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
screening clearance
proof of eligibility to live and work within the UK
receipt of satisfactory references
