Are you passionate about IT, eager to learn, and ready to make a real impact? We’re looking for a dynamic, self-motivated professional to support our IT operations and contribute to research and social innovation—especially through our flagship platform, DigitEYES.
This role is perfect for someone who thrives in fast-paced environments, values continuous learning, and is committed to delivering high-quality results. You’ll be based in Lagos, Nigeria, working at the intersection of technology and social change.
What We’re Looking For:
Strong IT support skills and subject matter expertise
A proactive, agile mindset
Dedication to learning and growth
A track record of timely, high-quality work
If you’re ready to grow your career while making a difference, we’d love to hear from you.
About You
You’re a tech-savvy problem solver with a strong service mindset and a passion for making technology work for people.
You bring a solid foundation in IT support, paired with curiosity and a drive to learn—especially in fast-paced, mission-driven environments.
You thrive on helping others, explaining technical concepts clearly and patiently to users with varying levels of digital literacy.
You have hands-on experience providing first-line IT support, troubleshooting hardware, software, and network issues—and you know when to escalate.
You enjoy improving systems and processes, from setting up devices to managing IT assets and creating clear, user-friendly documentation.
You’re comfortable juggling multiple service requests while staying calm, responsive, and focused on solutions.
You’re eager to grow your skills in infrastructure operations, remote support, and digital tool implementation.
You understand the value of accurate data collection and how digital platforms can enhance field operations.
You work well both independently and collaboratively, and you take pride in delivering reliable, consistent IT support that empowers field teams to do their best work.
About Us
VisionSpring increases lifelong earning, learning, safety, and well-being through eyeglasses for people vulnerable to poverty. We believe in the wonder of clear vision for everybody.
We sell and deliver radically affordable optical products and services and develop markets for eyeglasses—a 700-year-old technology that has failed to reach 1 billion people in need of vision correction, most of whom live on less than $4 a day.
We serve low-income consumers, not as beneficiaries but as customers. Our customers expect quality, affordable products and eyecare services, and will spend limited discretionary income for the immediate and tangible benefits of vision correction.
As a social enterprise, we are purpose first. We blend philanthropic and earned revenue, draw on non-profit and business practices, and use sales and efficiency metrics and social impact measures to bring vision correction to ever more people.
We catalyze collaborative action in an expansive, multisector partner network and use our evidence and experience to influence systems change and close the global clear vision gap.
We believe in scaling our impact, not our organization. We are a lean team of doers.
Our big goal: Everyone who needs eyeglasses will have them by 2050.
We run our operations on metrics and social impact measures. We leverage a range of processes and practices to get the work done.
We believe in scaling our impact, not our organisation. We are a lean team of doers.
2 years’ experience in IT operations.
Fluent reading, writing, and speaking English.
As our IT Support & Infrastructure Associate, you’ll play a key role in ensuring the smooth operation of DigitEYES—our in-house platform that powers thousands of eye screening camps across remote areas.
You’ll be responsible for:
Providing responsive, in-house IT support to staff and field teams
Managing and maintaining infrastructure operations for the DigitEYES platform
Troubleshooting hardware, software, and network issues, and escalating when needed
Supporting the setup and maintenance of devices and IT assets
Creating clear documentation and improving IT processes for efficiency and scalability.
About DigitEYES
DigitEYES is the Vision Access Program’s custom-built platform designed to digitize and streamline eye screening camps. These camps often rely on manual processes and paper forms, leading to stock mismatches, data errors, and delays in delivering prescription glasses. DigitEYES solves these challenges by:
Digitizing customer data collection
Automating record-keeping
Simplifying reporting and logistics
The result? Faster, more accurate, and more efficient camp operations that help us reach more people with the care they need.
Areas of Responsibilities
Provide first-line technical support for DigitEYES users via phone, email, chat, and in-person, addressing hardware, software, and network issues.
Assist in resolving issues escalated by Level 1 (L1) technicians, ensuring timely and effective solutions.
Learn and apply best practices in incident management, remote desktop support, and device management.
Log, prioritize, and track IT incidents and service requests using the organization’s ticketing system.
Assess hardware needs and coordinate with procurement for device purchases.
Administer and troubleshoot Windows PCs and resolve basic connectivity issues (e.g., Wi-Fi, LAN).
Support the rollout and implementation of new IT tools and applications.
Deliver basic training and guidance to users on IT best practices, software usage, and standard procedures.
Participate in employee onboarding and offboarding, including provisioning and recovering IT resources.
Maintain accurate tracking and management of IT fixed assets.
Assist with the setup, configuration, and deployment of hardware (e.g., laptops, desktops, routers, tablets) and software.
Escalate unresolved or complex issues to Level 2/3 support teams with clear documentation.
Create and maintain up-to-date technical documentation, manuals, and standard operating procedures.
Compensation and Benefits
Salary based on experience and education.
Competitive benefits, including health insurance and generous vacation time.
To Apply
We want to know more than just what you have done. We want to know who you are. What are the passions and talents that draw you to this role?
Please update your CV/résumé to include a phrase or sentence describing the business of each organization where you have worked. Applications without this information are disadvantaged in the process.
Please submit a complete application, including a thoughtful cover letter, campaign portforlio, and CV/résumé.
Please note, only candidates invited to interview will be contacted.
At VisionSpring, diversity, equity, and inclusion are directly aligned with our core value to advance equity. Our mission is predicated on removing a fundamental barrier to full economic and social participation—uncorrected blurry vision. The values that underpin our mission energize our commitment to a diverse and inclusive team. A diverse team also allows VisionSpring to approach problems with nuance and develop unique insights that drive an outsized positive impact in the world. We actively recruit, develop, and retain talented people from diverse backgrounds and support everyone in being exactly who they are. VisionSpring is an equal opportunity employer and welcomes people from all experiences, abilities, and perspectives to apply.
Link: https://visionspring.careers.hibob.com/jobs/4e941177-a73e-4842-b9f9-fc3304110107
