Field Collection Agent (FCA) at Fort Knox Group
Fort Knox Outsourcing and Resourcing
About Fort Knox GroupFort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria.
- The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries.
- The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.
Job Type: Full Time
Qualification: BA/BSc/HND, NCE, OND, Secondary School (SSCE)
Experience: 1 – 2 years
Location: Abuja, Kaduna, Lagos
Job Field: Customer Care
Responsibilities
Conduct door-to-door debt recovery and follow-up visits in assigned areas.
Communicate repayment obligations and negotiate suitable repayment plans with clients.
- Maintain accurate and detailed records of all visits, communications, and repayment outcomes.
- Verify and assess debtor information (income, address, and asset status).
- Prepare and submit timely field and progress reports.
- Collaborate with internal teams to ensure compliance with company and legal standards.
Promote and protect the company’s brand image and reputation during all engagements.
Requirements
Educational Qualification:
Minimum of Senior Secondary School Certificate (SSCE) or equivalent (GCE O-Level).
- OND, NCE, or Bachelor’s Degree in relevant fields (Finance, Business, or Law) is an added advantage.
Experience:
1-2 years of experience in debt collection, customer service, or related financial field preferred.
- Candidates without experience must demonstrate strong learning ability and resilience.
Skills & Competencies:
Excellent communication and negotiation skills.
- Strong emotional intelligence and ability to remain calm under pressure.
- Good problem-solving and decision-making abilities.
- Proficiency in using smartphones, GPS navigation apps, and basic office tools (Excel, Word).
- Ability to calculate repayment figures and maintain accurate financial records.
Personal Attributes:
- High integrity and ethical standards (must comply with company and legal guidelines).
- Good physical fitness for regular fieldwork.
- Familiarity with local areas and community relations.
- Must have no criminal record and be of good credit standing.
Other Requirements:
- Must provide a valid Police Clearance Certificate.
- Must submit a Credit Report from an accredited Nigerian credit bureau.
- Must undergo a recent medical examination to confirm physical fitness.
Languages Required:
- English (compulsory)
- Proficiency in a local language such as Hausa, Yoruba, or Igbo is an advantage depending on the region of assignment.
Salary
N150,000 Monthly Net.
How to Apply
Interested and qualified candidates should send their CV to:
recruitment@fortknoxoutsourcing.com
using the Job Title and location as the subject of the email.
