Customer Service Representative at GUO Transport Company
Salary: ₦100,000 – ₦120,000 Per Month
CANDIDATE MUST BE RESIDENT AT LEKKI OR KETU , and its environs respectively.
Location:
1. Orchid Road, Lekki, Lagos. ( NB: Lekki Office resumes at 7:30am).
2. Ikosi, Ketu, Lagos. ( NB: Ketu Office resumes at 5:30am).
3. Utako, Abuja. ( NB: Utako Office resumes at 5:30am).
4. Airforce-Base, Port Harcourt, Rivers.( NB: Port Harcourt Office resumes at 5:30am).
Deadline: Not Specified
Your role is to:
Job Description / Responsibilities
- Greet and assist walk-in customers in a friendly and professional manner.
- Provide information about our logistics services, pricing, and delivery options.
- Answer customer inquiries about parcel registration, collection, and general logistics processes.
- Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
- Verify customer identification and collect necessary information for the registration process.
- facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
- Ensure adherence to parcel release protocols and document any deviations.
- Address and resolve customer concerns issues or complaints promptly and professionally.
- Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
- Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
- Adhere to company policies and procedures related to financial transactions.
- Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
- Assist in managing station logistics, including organizing parcels for dispatch and tripping.
- Stay informed about updates in logistics processes and share relevant information with the team.
Qualification:
– Interested candidates should possess relevant qualifications.
Link: https://docs.google.com/forms/d/e/1FAIpQLSepqkepUIYSPdCj380MpbKHOGmc7BDjUVKSvsuJ6ZLTDCSgLg/viewform
