Remote job vacancies with Ustaff

Hiring (Remote)

𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧: Support Specialist (Frontline Technical & Administrative Support)

𝐓𝐢𝐦𝐢𝐧𝐠𝐬:   8:00 am – 5:00 pm (Eastern Time)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧:  Remote

𝐒𝐚𝐥𝐚𝐫𝐲:      170,000

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

1) 𝐅𝐫𝐨𝐧𝐭𝐥𝐢𝐧𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐚𝐥𝐥 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠:

 • Answer inbound phone calls during scheduled business hours (8:00 am – 5:00 pm Eastern).

 • Take accurate messages, gather required details, and create support tickets in the appropriate system.

 • Route issues to the correct technicians or departments based on defined procedures.

 • Provide prompt, clear, and professional communication to clients at all times.

 • Ensure all incoming support requests are acknowledged and addressed within expected response timeframes.

2) 𝐒𝐲𝐬𝐭𝐞𝐦 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐓𝐚𝐬𝐤𝐬:

Perform basic GUI-based system updates such as:

 • Username modifications

 • Extension updates

 • Simple configuration changes

 • Monitor designated inboxes (including JP’s inbox) for support-related emails.

 • Move, categorize, and log emails into the proper support channels and ticketing workflows.

3) 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧, 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞:

 • Accurately document all calls, emails, updates, and actions within the Client’s systems.

 • Maintain complete and organized records of support interactions.

 • Immediately escalate Tier 2 or Tier 3 technical issues in accordance with escalation protocols.

 • Learn and consistently follow Point VoIP processes, terminology, and customer workflows.

 • Work within the Client’s secure virtual desktop and VoIP environment.

 • Adhere strictly to confidentiality, data protection, and operational compliance requirements.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

 • Strong verbal and written English communication skills.

 • Professional phone etiquette and client-facing communication ability.

 • Experience in customer support, help desk, administrative support, or call handling roles.

 • Ability to follow structured workflows, SOPs, and escalation procedures.

 • Strong attention to detail and accurate documentation skills.

 • Basic computer proficiency and comfort working with GUI-based systems, inbox management, and ticketing tools.

 • Ability to work full-time in the Eastern Time Zone schedule.

 𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

 • Experience in VoIP, telecom, or technical support environments.

 • Familiarity with help desk or ticketing systems.

 • Prior experience supporting U.S.-based clients.

𝐀𝐩𝐩𝐥𝐲:  hr@ustaff360.com