About Jumeirah
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An exciting opportunity has arisen for an Intern – F&B Service to join the team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:
Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge).
Recognize guest dissatisfaction promptly and take action to resolve the situation according to the individual level of responsibility.
Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
Represent the venue: first and last point of guest contact entrusted with their welcome and fond farewell.
Answer the guest’s inquiries and provide information and product recommendations.
Handle special request, communicate with the F&B and Pastry team.
Operate the micros register and handle transactions accurately.
Complete the sales report and send the copy via email (at the end of the day).
About You:
The ideal candidate for this position will have the following experience and qualifications:
Prior internship in a 5-star hotel, luxury restaurant, or upscale bar setting is preferred, but not mandatory.
A student in a Hospitality school or a recent graduate.
Fluent in English and an additional international language is a plus.
Passion for delivering exceptional dining experiences.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
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