Job Title: Customer Service Executive
Work Mode: Remote
Opening: 5 slots
Job Brief:
We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.
Requirements and Qualifications:
- Bachelor’s degree preferred.
- 3- 5 years experience in customer service, call centre, or related roles.
- Strong communication and interpersonal skills.
- Empathy and patience in dealing with customer inquiries and issues.
- Problem-solving and conflict-resolution abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with CRM systems, help desk software, or customer service tools is a plus.
- Adaptability and flexibility in responding to changing customer needs and situations.
- Professionalism and integrity in handling confidential information and customer interactions.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Interested and qualified candidate should forward their CVs to recruiter2@ascentech.com.ng using the job title as the subject of the mail.
Thank you.