Customer Success Manager Graduate Intern at Canonical (Remote, Worldwide)
Pay: $2,000/Month
Location: This role will be based remotely worldwide.
What your day will look like
-A strong focus on supporting customers by finding solutions to ticket requests.
-Enrich documentation about problem solving, Q&A, onboarding materials.
-Drive campaigns targeting multiple customers through digital touch-points and activities.
-Identify high potential as well as high risk customers from newly onboarded users or customers
-Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, -MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
-Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
-Engage with your portfolio of customers to ensure risk identification
-Collect feedback from customers and format them for review by the product team
What we are looking for in you
-Customer-facing experience
-An empathetic individual with a natural drive to help others
-Passion for technology, infrastructure and Ubuntu in particular is a must
-Excellent presentation skills
-Strong organisational skills, ability to structure and constantly update documentation
-A team player capable of interacting with all departments internally
What we offer you
-Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
-Personal learning and development budget of USD 2,000 per year
-Annual compensation review
-Recognition rewards
-Annual holiday leave
-Maternity and paternity leave
-Employee Assistance Programme
-Opportunity to travel to new locations to meet colleagues from your team and others
-Priority Pass for travel and travel upgrades for long haul company events
Apply here: https://boards.greenhouse.io/canonical/jobs/6103331
