Remote Customer Service Representative (Technical Support) – at Alpha CX
About Alpha CX
At Alpha CX, we are dedicated to delivering exceptional customer service solutions that empower businesses across industries. We pride ourselves on innovation, collaboration, and excellence, and we’re inviting passionate individuals to join our team and redefine the standards of customer service.
About the Role
As a Remote Customer Service Representative (Technical Support), you’ll be at the heart of our mission—delivering top-tier support to our clients. Your primary role will be to ensure every customer interaction is seamless, professional, and effective.
Responsibilities:
Act as the first point of contact for customers through phone, email, and chat.
Address customer inquiries, troubleshoot technical issues, and provide fast, accurate resolutions.
Offer detailed information about our products and services in a professional manner.
Maintain and update customer records while ensuring strict confidentiality.
Collaborate with internal teams to improve the customer journey and resolve issues efficiently.
Adhere to company policies to ensure a consistent and high-quality service experience.
To excel in this role, you’ll need the following:
Language Skills: Fluency in English, both written and spoken.
Experience: At least 1 year in technical support or customer service (required).
Communication Skills: Exceptional verbal and interpersonal skills.
Tech Savvy: Familiarity with customer service tools and technology.
Work Environment: A stable high-speed internet connection and a quiet, professional workspace.
Self-Motivation: Strong organizational skills and the ability to work independently in a remote setup.
Why Work With Us?
At Alpha CX, we don’t just offer jobs; we provide careers that matter. Here’s what you’ll enjoy:
Competitive Pay: Starting from ₦300,000 per month, based on your experience and skills.
Flexibility: Work hours designed to help you maintain a work-life balance.
Remote Setup: Say goodbye to long commutes and hello to working from the comfort of your home.
Career Growth: Access to training programs and opportunities for professional advancement.
Team Culture: Join a supportive, innovative team that values your contributions.
Link: https://docs.google.com/forms/d/e/1FAIpQLSev39uRy3oIiuAJOu_3fM-cYSvJWfa04QkyVEJwSBBjzYUjcA/viewform
